I was on PIP since 2016, I was originally awarded Enhanced Care and Standard Mobility. However, I went to Tribunal in 2018, and this was changed to Enhanced Care and Enhanced Mobility. My award was extended twice and was due to end in March 2022. But in September 2021 I was informed that my claim was stopping because I supposedly hadn't filled in a review form which I never received so I lost their PIP. I just left it, I shouldn't have, but I have recently seeked advice and decided to contact the head of the DWP regarding not receiving the form and losing my PIP. I have received a very prompt reply from the Head of the DWP's office stating that they had passed the matter onto operational colleagues to look into and that they will review my claim and contact me as soon as possible. Does this sound promising do you think? I really hope so. Thank you in advance for any replies.

Hi, I have an urgent situation. A flat I applied for was first advertised on the market by the letting agency as being available on the 27th Jan 2021. I recently separated from my partner and had to leave the property, so I am moving into this property. However, at the moment I’m having to stay in a hotel until I move. The issue is last Friday my application for referencing was completed and I was sent my tenancy via email, they said I’d have to sign a copy in the office on moving day. I then paid two months rent in advance plus a 6 week deposit to the letting agent and I was due to move in this week, they said Friday at the latest. Yesterday, I found out that an electrician has been round for the second time, I wasn’t even informed he’d been round the first time. Today, the letting agency emailed me and stated that the electrician is going back round to the property tomorrow or Friday for a 3rd time, and that if there is anything wrong then that will need to be rectified before an electrician safety certificate can be issued, and I now may not be able to move in until next week. The thing is something is obviously wrong here if an electrician is going round to the property for a 3rd time tomorrow and supposedly they don’t know if anything needs doing yet, it doesn’t sit right. The Landlord is the one dealing with the electrician according to the Letting Agency. I’m running out of funds and can’t afford to stay in the hotel much longer, I’ve had to travel to the area to stay in the hotel ready to move in this week and now there is all of this. Something doesn’t sit right with all of this and there’s obviously issues, where do I stand on this? Thank you for reading and I appreciate any replies.

Looking online, it's around £589.99 to replace the phone, so I intend to send an updated letter before action for that amount very shortly.

Thanks, it was in excellent condition, so going by prices online and going by Music Magpie's prices, it's £589.99

No, they didn't grade it but i took photos to prove it was in excellent condition, just for proof and to make sure it wasn't downgraded by them when they received it and I even put a note in with the phone stating i had taken pictures for my information and incase there were any issues.

On Music Magpie they are selling a very good condition one for £539.99, the one sent to them was in very good condition.

iPhone X 64GB Silver, it was on EE but it needs to be Vodafone or unlocked.

I paid £350 for the phone from Cash Converters, I still have the online receipt.

On Amazon etc, a new one is £899, a refurb is £504.

Sorry BankFodder, I thought I could only claim for what they were supposed to have paid me, also, there's so many different prices online, which do I go by? New or refurbished etc? Thank you.

Ok, can I change that, or is it too late now that I have asked for the amount that they were due to pay me?

I have sent a letter before action, I am claiming for the full amount that Music Magpie would have paid me for the phone.

Thank you for the replies, yes, I received an email on Friday stating the address that they had sent it to and there was no house number, so that will be good enough. I could do without the hassle, I think Royal Mail have messed up by delivering it to a random house, I have no idea why they have done that, surely you would hold onto it before just delivering it to any house on my street, which is quite big. It's also a shame that the person who has got it has been dishonest and committed theft, police should be involved in something like that.

Recently, I purchased an iPhone from Cash Converters online, it was locked to EE. I attempted to get it unlocked on Ebay, was told they couldn't do it I have a Vodafone pay monthly sim I couldn't change network, I had two options, return it under the 14 day return policy with Cash Converters or sell it. I sent it to Music Magpie to sell, only to be informed that it was lost or stolen, I contacted CheckMend who confirmed that it isn't lost/stolen but it is under AssetWatch, meaning it was purchased from EE and is under 6 months old, technically EE still own the phone. CheckMend sent me an email to send to Music Magpie informing them to send the phone back to me as Music Magpie stated they would dispose of the phone within 14 days. I informed Cash Converters of this, they apologised and stated that when Music Magpie sent it back to me, I can send it back to them for a full refund. However, this is the important bit, Music Magpie sent it back to me on Wednesday via Royal Mail Tracked 48 hour delivery, I received a delivery notification on Friday morning that it had been delivered. but no-one knocked here or attempted to deliver, there's no signature it seems it is tracking only, but the phone has gone somewhere else. Music Magpie put the correct name and postcode, but they only put the street name and not the house number, Royal Mail have delivered it to someone else, why would Royal Mail even attempt to deliver an item that they aren't sure as to where it was going? And the postman would have had to have picked a random house to deliver it to, why didn't Royal Mail hold it until they could confirm the actual address? Music Magpie have apparently logged it with Royal Mail for an investigation, however, if I don't receive the phone back, I expect Music Magpie to pay me fully for the phone, I take it that I can start a small claims action against them if they don't refund me? Thank you for your time and I hope for some answers to assist me in this matter.

I won, full refund

The other concerning issue is that they received it Friday morning, I wasn't infomed of the supposedly signs of use on the phone (which i deny) until Monday 26th August 2019.

Yes I'm already aware of the Charge back procedure, but that's generally for faulty goods etc and if Cash Converters want to stand by what they have said then out of principal I want to take them to Court as I believe I have a good case and it would be interesting to see what happens. If I wasn't confident then I wouldn't file but given the circumstances I think I can win. My photos have timestamps on and I would provide them to the Court as evidence. But I think I can win under the Consumer Rights Act 2015 and the Consumer Contracts Regulations regardless of that. It just depends whether Cash Converters want it to end up in Court or not, if they don't then they will settle it before I file the claim, as they will receive the Letter Before Action this week.

Yes, and two people have stated I am eligible for a refund. I've no doubts that under the Consumer Rights Act 2015 and under the Consumer Contracts Regulations, I am entitled to a full refund. They are a secondhand store, they should have opened the item when bought from the original customer to test and check the item. They were notified within 6 days of me receiving the item that it was going back, it was in my possession for a week. Apparently, the Area Manager is looking into it now, however, the Letter Before Action is being sent tomorrow still, and if they fail to refund fully it will be going to Court.

The matter still remains unresolved, I am sending a letter before action tomorrow giving them a further 7 days to refund before a County Claim is filed against them. I will also need to report them to Trading Standards and the Financial Ombudsman.

It was actually the Assistant Store Manager that has been emailing me today. I've put a complaint into their customer services/head office email address and will see what happens, but will be doing a letter before action also. Not sure why they are acting like this, if it goes to Court I think I'd win without too much of an issue, hopefully they will just fully refund this week.

I've just got another email from the Manager stating:- "We will re-disptach the item first thing in the morning in this scenario and I will let you deal with Trading Standards. In regards to you "Proving the item was sent back in new condition" in the fact the ite is now un-sealed and now the handset and accessories show signs of use" Well firstly, the acessories weren't used and the phone wasn't used and I took several photos of it before sending it back, it was in new condition. And I don't want the phone sent back to me, I have already made that clear. I am fuming by this. any advice please? Thanks.

I do have some legal knowledge as i studied Law a good 15 years ago, I just wanted to check that I am right in what I am saying and that I should be refunded in full?

I wouldn't accept any loss given the circumstances.

There shouldn't be a loss, it was bought for £610 plus postage, I lose the postage but should be refunded the full amount as it was only unsealed, I'm allowed to unseal the box to inspect the goods under their own T&C's and under the Consumer Rights Act 2015.

Changed my mind but they have a no quibble 14 day return policy and even their own T&c's state: "You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The item must be returned to us in full working order as new or in the same condition as it was when purchased within 14 working days after the day the item was delivered to you. However we cannot accept cancellations of contracts for the purchase of audio, video, or DVD recordings, video games and software products where the item has been unsealed (this does not apply to goods which are faulty or not as described and which you may be entitled to reject under your statutory rights)." It wasn't used, just put in a case, turned on, used briefly and put back in the box, the accessories weren't even used.