Hello I am hoping to receive some initial guidance/advice on the following situation in relation to my daughters nursey place. In brief summary; We were hoping to secure a place at a nursey, where our son had spent 2 very pleasant years before moving to reception at school proper. We received and she signed the registration forms as attached. ( I hope) As you may, in reviewing attached, see, Jxx, as a lecturer, was unsure what her hours would be and was happy, after discussions with a deputy manager, that the situation was flexible and we could amend the dates time in due course to suit our needs. As it happened the number of days reduced from 3 to 2. We contacted the Nursery immediately on hearing this. We were astonished that they were going to charge for 3 days for the T&C's 3 month notice period. We attempted to negotiate with no success. I can upload this correspondence if it will help? As the uncooperative and entirely inflexible attitude of the nursery had destroyed our original high standing of the establishment, we have decided to withdraw our daughter completely. We are now being told that we will have to pay in full anyway for the sessions we will not use for a 3 month notice period. This amounts to somewhere near £1000. on top of the deposit! This all appears a little unfair. Particularly in noting the following; we have not both signed the form the paragraph about making every effort to accommodate changes the fact the T&C's are separate The fact that we have even noted on the form the level of uncertainty the fact that we were assured a change in dates due course would be accommodated they are apparently oversubscribed and the place will most likely be filled anyway In any case I’d love to hear thoughts and advice where possible Many thanks Juzz

Thanks very much both

Help Please - Advice for best recovering losses in the following situation from 23rd August 2013 Overview Flight from Bristol to Dublin (EI3285) eventually cancelled due to technical issue with aircraft after a 4 hour delay. Technical issue was a dent in the nose of the plane. Suspected bird-strike! Alternative routes where provided on first come 1st serve basis during period of delay. This involved a bus trip to Gatwick then an onward flight to Dublin. Apparently this bus got mixed up in traffic and missed the connecting flight. £3 each for refreshments was issued after 3 hours delay Alternative arrangements offered on cancellation of flight @ 17.45 the next day. Not accepted as wedding over by then. Details Travellers - My mother & I. Reason for travel - friend’s wedding. I Booked flights for 23rd August from Bristol coming back Sunday 25th August I booked flights on credit card. Mum booked hotel and paid deposit. I will be invoiced the balance. I booked car hire on the morning of the 23rd. I have tried to cancel this with rentalcars.com they have said within 48 hours they take 3 days hire off!! I booked for 2 days. I am insured with greatcover ‘supercover’ Mum did not have travel insurance. We incurred a number of expenses. We have been promised a (full) refund from Aer Lingus for the flights. Aer Lingus, on questioning said that no compensation would be paid as it was a technical issue which supposedly counts as ‘extraordinary circumstances’ Questions 1. Broadly the best way to approach the situation a. All through Insurance company? b. Through all avenues? i.e i. Insurance ii. Aer lingus complaints iii. Credit card 2. The expenses I can legitimately claim as related to the flight/holiday and from whom!? a. Flights b. Hotel c. Car hire d. Clothes brought for the wedding e. Pay as you go sim to use abroad f. Airport refreshment expenses g. Travel expenses to and from airport h. Phone costs cancelling and making other arrangements i. Time completing all these calims!! j. Other? 3. Position relating to compensation – is Aer lingus claim of ‘extraordinary circumstances’ valid? 4. Can I claim for the cost of the flights from my insurance? 5. Can you claim for delay & cancellation? Many many thanks for any help/advice Julian