Hia,
Im a 21 year old student who has a £3600 debt with Natwest. I was dealing with depression at the time and agreed a repayment plan of £2 a month over a year and more ago. In January I attempted to make a full and final sttlement with Natwest but the rep on the phone said i would have to default on my £2 a month payments which I did. Then I wrote off making my final offer of £1200 which NatWEST rejected. However I had until the 20th of Feb to respond to their letter which I did, before that though, my account was handed over to WESTCOTT who have harrassd me since. There has been rude phonecalls and no one seems to acknowledge that passing my debt over to debt recovery is illegal as I was still in negotiation with Natwest and the time period had not expired. When Westcott phoned again my mum answerd and the rep was very rude, at this point I had enough and said I would only be communicating via letter. So I hear nothing, then again this week they are ringing my 16 year old step brother and advising they will be sending baliffs around. I AM ABSOLUTELY FUMING! How can I stop them. I have sent letters to Natwest advising them andf even a natwest rep concurred they were wrong. Also I recieved a notice of default of payment from Westcott saying I had agreed to pay £200 a month to themselves, which is absolute nonsense. Can I sue them for harassment? As it has meant my anxiety has flared up again and I have been suffering from panic attacks due to this as I have all my other debts under control. Please help