Hi there! this is my first post so please be gentle. For the past 6 weeks our letting agent has been causing us major grief. i emailed him Friday 24th and said we were very unhappy with the way he handles coming into our home, i mentioned the contract and that it states that 24hrs notice was agreed and even if that is a problem we would still like to know even on the day if they are going into our home for whatever reason, he didn't acknowledge my email - i got a delivery report. and i posted a copy to our actual landlord who called me and assured me it shouldn't be happening and that he'd have a word. Well last thursday people had been in without any notice and so i rang the letting agent and landlord - landlord has not bothered to call me back and the letting agent tried to defend his business when i said i was unhappy and it is trespassing to come into the property without notice, they had advised on tuesday that they would be round friday. The letting agent said he had the day off thursday and had left instructions to go to the flat friday so had no idea why people had been in. These guys have no respect for us or our property - they come in and make repairs etc and NEVER clean up. i was advised recently and i also saw on here about changing the barrel in the lock - is this legal, i would like to have it done but don't want to aggrievate the letting agent/landlord. why is it so hard for them to respect us?! i mean for gods sake we pay their wages and mortgages! i hope someone can help it's beginning to really stress me out and i dread going home now just in case someone has been in