I received a letter from BC+W last month advising that I had an outstanding balance from EDF Energy of £241.00, when I called and told them I was unable to pay the full balance and that I could make a payment of £120 in one week and a further three payments each month to clear the debt, this was fine with the agent who was quite dismissive and didn't seem to care too much. So I paid the £120 and didnt think about it til this month, when I received a letter saying a debt investigation officer was going to call at my address, as my address is a correspondance address only, the tenant was quite unhappy that her details had been passed on to a debt investigation company. So I called BC+W literally 5 minutes ago to halt the house call and was told I had breached my agreement, the agent was completely unhelpful, refused to check call recordings to see my agreement and said the debt officer would be calling regardless. you can imagine my annoyance, especially considering I had stuck to my agreement and paid when I said I would. So I made a payment of £30 and now she was demanding the full remaining balance. As I am currently on a debt management plan I told the agent that I may be forced to pass this debt on to them and make token payments of £1 for the forseeable future, as I am to believe they cannot refuse this amount, again she said the debt officer would call at my friends house. surely the data protection act prohibits BC+W passing on details to third parties, as in this case it is a correspondance address only.
This company seem to make up their own rules as they go along, are they not regulated? I am so angry with the service, the rudeness and sheer ordacity od these people, especially when I stuck to my agreed payments.