Ha. Yeah, I just saw that. Gives me hope!

What's the time limit with the shop? Is there a fixed period?

I'm going to pursue all angles, though. I mean, in the end , it's not fit for purpose, through no fault of my own. I'm quite good at kicking up a stink when it comes to refunds/consumer rights etc. Sometimes people sort you out just to get rid of you if you persist enough! Thanks for all help so far, by the way.

Do you mean the time I have before the 3 year warranty runs out?

The short version: It's incompatible with my system - there's nothing wrong with it as such. I'm a PC builder/expert so I've eliminated all possibilities. It's faulty in as much as it doesn't work as it should on my otherwise non-faulty PC system.

Hi. Thanks for the reply. Your advice tallies with what I was told by the Citizens Advice Consumer Service. I've done a lot of testing and replacing components and also sent the graphics card back to Asus, who returned it checked with no faults. I've also tried another monitor, which works perfectly with the same system. This is how me and LG reached the conclusion that it's (an admittedly unusual) compatibility problem. I bought the monitor from Micro Anvika, a fairly major shop in Tottenham Court Road, London on 28th January 2010. The LG warranty is 3 years, but not sure how that works with the shop's warranty/return system. I'm anticipating that the last thing Micro Anvika will do is refund/replace it, just because I know how these places operate. I think the first thing they will do is say that it's down to LG and not them. I'd lay money on it. However, I haven't tried them yet because I'm still waiting for LG's response. The CACS suggested writing a stern letter (assuming MA don't play ball), quoting the Sale Of Goods Act etc. Does that sound about right?

Hi there. I recently had my monitor replaced (with exactly the same model) under warranty from LG. No complaints there. They actually have a good customer service system. The trouble is, the problem is still exactly the same. LG have conceded that it is a compatibility issue with my system, as opposed to a faulty monitor. Of course, they wanted to leave it there, but there's no way I'm going to just accept this and be stuck with an incorrectly functioning monitor. The help desk guy said he had submitted a VOC (? I think that's right - it's basically a message to head office about the problem, leaving it at their discretion as to whether they sort me out or not). Apparently they will contact me in a couple of days with their "decision". Do I have the right to demand that they replace it with a different but equivalent model until the problem is solved? I believe that a (perhaps newer) different model will solve the problem. I'm thinking yes - as I said to them, if the monitor came with a warning or caveat that it may not be compatible with certain systems, then fair enough. But of course it doesn't. The way I see it, it's very little financial skin off the nose of a huge multinational corporation to just give me satisfaction, even if it costs them a couple of quid. I'll fight tooth and nail to get a result, on principle and on finances! I'm not rich enough to suck it up and buy a new one. Any ideas? Thanks.