Hi dx So sorry to be a pain, I have looked through and am going crosseyed trying to take it all in, can I claim the interest that has been charged on my letter/telephone charges as well as the charges themselves? I am not clued up on all of this. Please explain as I have it in writing as I requested a SAR and received it. Thank you in advance

Hi Beyondhope I am trying to see if I can claim back all my charges too, can you tell me what you did to get them to do this as I am interested in this. I rung Welcome today and they said that unless I was paying over the monthly payment I was not elegible for these to be returned to me. Please help as it sums up quite considerably. Did you also claim back the interest they charged you?

I have today spoken to Welscum and they have confirmed that they do charge interest on charges applied to my account ie telephone calls or charges for letters issued. So far I have according £157 worth of charges which is being charged a monthly interest of £2.63 (this months charge). How do I go about reclaiming and calculating the interest at 8%? Again any help is gratefully recevied

Thank you for your thoughts and advice. I will be looking into this very much. Do you have any links to the threads relating to this same issue? Thank u

Hi, just wondered if someone can help me, I have had my SAR returned and my statement says that I have had £718.25 worth of charges in telephone calls to me and charges for letters from 4/1/2006 to 3/4/2010. Can I collect this back from welcme or can they say that it is legal and stands as their charges? If so is there a letter that I can use as a template. We have had enough of them ;-( Any help will be so gratefully received

Hello, does anyone know if there is a letter available to ask for charges for telephone calls and letters that they have charged me please, I have £718.00 worth of charges and I would like me money back. Please any advice or template would be gratefully received.

Does anyone else have difficulty in getting Welcome to ring them regarding payment arrangements / defaul notices?? I am sending a letter of complaint in as no-one knows the process - disgraceful, and wait and see. Issues with default dated 25/5/10. Rung on 4/6 to request call backs, nothing to this date - help.......losing faith

HELP! I have today received a letter from Welcome Financ containing a Default Notice, I am alreadyat my wits end with them as last week I asked them to ring me so I could talk properly instead of in the office and I have not heard from them. My husband has been out of work for quite a while, I have taken on as many repayments as possible and cannot literally afford to pay Welcome, they are aware of our situation. Our house has gone back on the market this week as we are pretty certain that if its not sold it will almost certainly be repossessed. I wonder if we handed the keys back to the mortgage people what order do the loans fixed to the house get settled? is there any particular order? We have the mortgage which has a suspended possession order, fixed loan with welscum and a court order on which we had on car finance which is currently being paid monthly under arrangement by myself. We are worried sick that we dont know what to do in the right way, please any help and advice would be welcome to us ;-)

Hi, I have had Welcome & London Mortgage play on my mind for a while and I googled Capstone and found this. I am wary as we have had a letter asking for a copy of our house insurance as they do not currently hold one: Capstone Mortgages – Disgraceful – Ripoff Capstone Mortgages – Rip Off UPDATE 12/01/2010 I am getting a letter a week at the moment from Capstone Mortgage Services telling me that they are charging me for my arrears. My insurance company have told me in writing that they faxed this years insurance documents directly to Capstone and yet Capstone have still forced me to have their Insurance product. The Ombudsman is weak and inept and companies such as Capstone are able to play on this, Capstone Mortgage Services will not be getting this money and I am now talking to a solicitor to see what my options are for sueing them direct. I will update on how my capstone action pans out. But ANYONE reading this must avoid using this company at all costs.If you are contemplating using Capstone Mortgages then you may want to read about my experience which is similar to many others, you may well want to think again. UPDATE I am getting a huge amount of negative feedback on Capstone Mortgage Services, it must be time for some investigation with teeth into the practices deployed by Capstone Mortgage Services by official watchdog bodies. Capstone have been the worst mortgage company I have ever dealt with and I am amazed they are getting away with the practice of trying to intimidate people into paying twice for home insurance and when they don’t pay twice then Capstone levy charges which I believe must be against the code of conduct. How is this done? Wellits quite simple - First you must be one of the unlucky people to have taken a mortgage out with them or their other face which is ‘Preferred Mortgages’. Then what you do is get your own house insurance because the home insurance they offer is not competitive. Then on the anniversary of that insurance you renew your policy as normal because its value for money. About two months later Capstone start sending you letters telling you that your mortgage is in arears. Your name is then entered on an auto dialing system and their collections department start ringing you night and day but when you answer the phone hangs up immediately and you hear a message to urgently call them. You call them and stay on hold for up to 30 mins. When somebody answers you are accused of having mortgage arears and that your house it at risk if you do not pay up. After 15 mins you find out that what they have done is forced you to have their home insurance without you signing a single document and that the arrears is actually the £300 they have charged you for this privilage. After explaining that you have your own house insurance you are then told that you should of sent a copy to them and because you didn’t do this they can force their own expensive product choice on you. When you argue about this practice you are told that it is in the small print of your contract but when pushed they refuse to show you this. When by chance you discover that Capstone have a copy of your own house insurance on file because your insurance company sent it direct they still refuse to refund the money and continue charging admin costs. When this happened to me I contacted the customer services manager after four months of Capstone telling me not to worry on the phone and then sending demanding letters through the post and threatening answerphone messages left on the phone. This Capstone manager promised to sort it out and promised that the Capstone Mortgage Auto Dialing service and their collections team would leave me alone. He also promised that the charges that should never have been levied would be rescinded. Now almost a year on I am still getting the same letters, the same threatening phone calls and the same charges being levied, whats more today I had a big suprise!!!! You guessed it, one year on from the first attempt at extortion Capstone Mortgage Services have sent me a new letter for this years insurance, even though Legal and General faxed the insurance policy DIRECT to the Capstone HQ and Legal and General wrote to me confirming this. That is another £300 added to my ficticious outstanding account!!!! I rang them immediately and was told by customer services once again that this was an error and that they would refund the cost of the insurance, however, they cannot refund the charges because that is the collections department who are independent. I then found out that last years insurance was refunded but only to the tune of 50% , the other 50% they requested from Legal and General who quite rightly told them to get stuffed so they levied it back on me. Now considering that they cannot show me my original contract or where I am bound to take their insurance without signing for it, even though I have asked repeatedly to see this contract, also considering despite this lack of proof I have complied with their wishes and so has a leading insurance provider, how can this practice be legal and not outright extortion? When you investigate further it becomes clear that this practice is designed to bully people into giving Capstone Mortgages money under the pretence of mortgage arrears. It does not make sense to avoid factoring this story into your decision making process when looking at mortgage providers – Capstone Mortgages would be the last company I would use and I will not roll over and just accept this immoral and unethical practice either. Watch this space too

Hi and thanks, I have posted this and hope to get the help needed x

We have hit the lull that my husband has not worked since christmas properly and we have tried to ask welcome for some understanding and time to get back on track. The are not very forthcoming at all. We borrowed 14,000 altogether over 10years. we are paying £343 a month but their capitalisation charges are just as much so therefore will our loan ever come down?? What are these charges that are so much? Can they threaten repossession even if they have not asked for an income expenditure details how can I rid them of harrassing us continually and being charged for these calls. My husand has reached the end of his teather and I am so near with them too. Please advise, will be ever so gratefull

Hi there, just been reading with great intrest about Welcome ****, we have hit the lull that my husband has not worked since christmas properly and we have tried to ask welcome for some understanding and time to get back on track. The are not very forthcoming at all. We borrowed 14,000 altogether over 10years. we are paying £343 a month but their capitalisation charges are just as much so therefore will our loan ever come down?? What are these charges that are so much? Can they threaten repossession even if they have not asked for an income expenditure details how can I rid them of harrassing us conyinually and being charged for these calls. My husand has reached the end of his teather and I am so near with them too. Please advise, will be ever so gratefull

MWSPML Thank you and yes I will take time to read through all the pages and digest it all, the suspended order is with the Mortgage not Welcome but nevertheless Welcome will be getting one of these SAR's too. Do you know what Welcome's Capitalisation fees are?

Enoughisenough Thank you for that, I forgot to mention that we have a suspended possesion on the property already and I really dont want to lose the house just for the sake of a month or 2 that we may need to catch up. As for Welcome, their loan is secured against the house and I wonder what their next line of action could well be as they have threatened repossession already and as you can imagine when in financial situations thats the last things we need to hear

Hi, am after some much needed advice with London Mortgage now known as Capstone. Since their takeover we have been asked for a copy of our home insurance - we have never been asked this since we have been with these. Also we are making payments to the fullest extent on our monthly mortgage but my husband has been out of work since Christmas. They have been good and let us pay the previous month through the current month but is there anything else we can ask them to do to relieve the pressures of financial issues. This also applies to Welcome Finance who have been hounding us about payments. Any advice would be so gratefully received.