A few months ago, I bought a PC from Curry's, thinking the problems I had after purchasing Sky from them was perhaps a one off. Had it not even three months and the PC wouldn't switch on. Read the tech guys manual, followed the instructions. Nothing. Rang the tech guys who again had me perform the same actions as the manual not once, not twice but three times. They promised an engineer the next day, saying I'd receive a call back by 10am to advice me when the engineer would arrive.
I cancelled my plans for the day, and rearranged them for following day. By 10:30, no call back. Being a woman means I'm very impatient so I rang them, only to be told the engineer would be coming the following day. Annoyed, I again cancelled my plans. Again, no call back. Again, guess what? Yup, I called them. An engineer finally arrived, and all it was was the cable was faulty. He had to ring no fewer than 14 different telephone numbers to find out how I go about getting a new cable as the PC and monitor are still under warranty. Eventually, he tells me I need to go to the store to get a new cable, but I will probably be charged for it, because it's considered a replacable item.
I went to the store, produced my warranty and the manager told me he wouldn't replace it, as I'm supposed to be sent one from the tech guys! WTF?! He then stated that I'd be charged. I went off it!! Told him that every component of a PC is replaceable, and as the cable came with the PC which is covered under warranty and I also pay curry's insurance, there was no way no how I was leaving the shop without a new cable and under no circumstances would I part with any cash. At this point, my lovely daughter aged 4 is staring intently at a washing machine near the service desk. "Oooh, mummy", she says "We need a new washing machine, do we?" Incidently we don't, but whenever daughter sees something she always says that. I however, spotted the unique opportunity to turn the situation to my advantage.
"Yes, sweetie, we DO need a new washing machine, but mummy won't be buying it here, we'll go to the Hydro". By this point, the jobsworth manager almost has £££ signs of commision in his eyes (curry's sales are not doing well in our area lately, apparently). Suddenly he can't do enough to help me, sends off a sales assistant to "get this lady a new cable" and proceeds to tell me all the pros of the most expensive washing machine in the shop. As soon as I got my cable, I left. "Thanks for the washing machine reccommendation, but I wouldn't want to risk anything going wrong with it and going through all this to get it repaired" - walked out with my head held high, and my new cable in hand.
Sorry for the waffle, but it's not often I challenge companies I was just fed up being taken for a fool and it felt quite good!