Hi,
My bank deliberately forces my account into the red,I put in money and they delay processing so that I incurr charges.
On one memorable occassion last year I paid in £900 pounds cash and received a letter stating that even though the account was over £600 pounds in credit the bank would not processs a payment and would also levy a charge.
Talk about milking a cash cow.
And so I tried to ring them up and how frustrating is that needless to say we didnt get much joy.
Over the last few years weve had our card cloned again incurring charges and what a fight to prove negligence.Eventually you lose patience and decide to take the bank to task lets reclaim,our case was days away from a hearing when the waiver came into force.
Subsequently the stress of work and debt got to much ,a back injury with strong medication ,depression and drinking eventually led to redundancy.
Ok I thought a least were covered on insurance well maybe eventually so we stopped all payments out of our account only to be landed with more charges because the insurance payments didnt arrive!
Hey ho ! hardship case does this exist?
Not to the banks its purely a case of I'm alright jack tough luck you.
And should the OFT case favour the little man what then? The banks still havnt corrected illegalities over credit cards.
All I can say is OFT pull your finger out and really show some teeth.