gyzmo im back!!! and to the other poster. yes there are set scripts. as i have already mentioned many moons ago there is a OASIS system inplace in UK stores which tells the staff what to do if things go wrong. foreign staff do have scripts because thats how they learn english. if i remember you work for techguys. which is sheffield based. and the customer complaints department is also UK based. but ever tried asking for stock or going through a non technical or problematic department then u DO get foreign accent staff. retail complaints is helping people because everyone on here at one point has mentioned how they get told to return to store when a item is a repairable product. i myself have tried contacting the 0844 56 1 00 00 and got frustrated at the response. 0844 800 60 20 is a uk number. its cheaper then their old 0870 242 0444 or watever it is. any help is better then no help. and gyzmo sending everyone to the store to argue the toss with a staff member demanding instant result knowing full well the staff are untrained to repair certain products that it has to be sent away. and then informing consumers to avoid the next business day home pickup. but waste time travelling to store to get frustrated and then have item instore for week+ before pickup. is not helpful. please explain your thought process how in the real world that a next day pickup from any location they choose simply by calling a 0844 number is not as helpful as arguing with staff in a store that legally and physically cant repair it themselves next business day. answer please im back

Ha ha gyzmo. complaints retail isnt me. but i love how you insult and accuse people who have a different idea then you to be me. yes im back!! lets quote you, from a post you said against me from any moons ago. "please do not confuse guarantees with the sale of goods act" in a court of law, batteries ARE consumables. ever read the packaging on the side of torches, clocks. hey ill give you a clue, its a movie..ever seen the movie. 'batteries not included'. under manufacturers guarantee they ARE guaranteed for 12 months. which is great, but in a court of law using sale of goods act you have to show proof of usage allowed, etc. OK so the battery has a 12 month guarantee which as described should last 12 months. blah blah blah. so under the sale by descriptions the battery can be replaced. "please do not confuse guarantees with the sale of goods act" can i add that i know of people that use a computer for under 5 minutes to print out a single email. and server users, hard core gamers and hospitals that use a computer for over 8 hours. so 15 minutes to 8 hours is a average user not a EVERYONE user. your limited knowledge needs expansion before posting what you feel is correct Oh and yes im back!! one last thing to add. SOGA does not mention the 6 year rule actually in SOGA but if 6 years is the limit.. THEN ITS THE LIMIT!! get it.. its the LIMIT so 6 months to 6 years is the limit. its not stated its just general knowledge and fact. if statute to limitations ever changed then so would the 6 year limit. expand your knowledge and read between the lines, understand one act may affect the other. one act may limit another. and one act may help another.

putting sticky labels into a printer is like putting honey into a printer. unless the guarantee or manual says you can do it. DON'T HP printers are bottom feeders which roll the paper back on itself. try rolling the label sheet... o look they come off. label sheets should only be used on top loaders which dont roll the paper. WARNING BELOW IS AN ANALOGY, an imaginative comparison. no quotes from OP have been used WARNING BELOW is an example idea TOTALLY UNRELATED in product type but similar in consumer type. anyone with IQ over 100 will have no problem understanding it. read the manual or next week you may have to return a brand new car to the dealership because you hit another car and believe that personal mis-use of your car is a manufacturing fault. WARNING gyzmo finds no faults with many peoples posts about the topics involved. apart from the fact he cannot understand them. but knit picks, spellings, grammar, and when it comes to comparisions he lacks the intelliagence that a car has nothing to do with the printer. but the point is the consumers point of view not the product involved. Gyzmo goodnight

where does it say staff get aggressive, abusive, threatening? from your quotes i can see no 'bullish' behavior. BUT i have seen you mention your behavior which in a equal rights society, where everyone is treated equal. i would assume that you should show someone some respect in the future. pcworld sell motherbaords from abit, asus, etc.. online retailers sale motherboards from the SAME manufacturers. May i ask why shopping online makes a difference? put it this way if you had a faulty board, emailing the online retailer to organise a pickup and actually getting the exchange is not as easy as going to the shop. online descriptions of products is about as indepth as the packaging on the box. so apart from the attitudes of staff, what are you gaining? you say they openly offered refund or exchange and second time around they also offered to inspect the board, right? do you also realise that some retailers can charge £70 to inspect and bench test a pc to find out what is at fault. did they ask for any money? yes it is a product they sell, but if there is no fault with the board then they can legally charge a inspection fee. lets say you went through the court process under SOGA and actually got to a small claims court case and you actually lost. you would be out of pocket plus they could add on their charges and labour time. again did they ask you for money or atleast inform you it may be chargeable if found that there was no fault with board. your argument needs more information because apart from staff attitudes i cannot see much of a valid argument to insult a whole company. Ever thought that 3 members of staff, as quoted by yourself maybe a little shorthanded for a computer store with no other repair centres nearby. ever thought that maybe they are busy. may i ask what your employment is to see if there is a suitable analogy so maybe you will see that they are doing a job that cannot be left alone. from what i can see in most stores the grey shirts are technicians paid to repair and upgrade PC's they have a diary system to follow each day, of jobs to complete. most customers have a wait of approximetly 2 weeks for their 'healthcheck' so you having to wait 3 days is a good thing. may i add that you know that monday is the first day that they had a oppertunity to inspect it. fully well knowing the FIRST oppertunity would not be until monday wouldnt it be better to have maybe exchanged to a different brand or atleast taken your whole PC in for them to inspect. this i believe is a niave customer with no retail experience to realise that people have jobs. i just wonder what your job is and what you do exactly, how you treat colleagues. atleast try filling in some gaps in your story, like how they bullied you. ignoring you and not giving you an exact time in minutes of job completion is not bullish behavior

Of course you use webstores. you prefer writing and clicking your order then talking to people. No wonder your on here complaining with the rest because you dont know what a true shopping experience is. true human interaction. Store staff are human not born geniuses. put if this way if you need to know something that requires you to ask a shelf stacker a highly technical question then maybe you are not qualified enough to be using the equipment you wish to use. Id advise personally learning the technology first. how it works, how to set it up and reviews about best manufacturers to choose. Pcworld from my experience is a supermarket that specialises in computers. they know enough information to get people by. But unless customers are willing to pay £60 extra for an hour of a specialist fully qualified experts time. then dont expect much response from pcworld staff. Sainsburys is a supermarket that specialises in food. try asking a sales assistant what a antioxident in the food you buy does for the body. Ask them the calorie content of a single bite of a butter filled croissant. Ask them the amount of milli litres of juice that comes out of a orange fruit. The staff are there to help if they can but dont expect anyone to know everything about what they sell. i simply think that is laziness and someone just trying to avoid learning a technology or getting expert advice at £60 a time. PCWorld staff do not charge for advice they give so shut up and back off with insults. If its not a important decision making factor then it wont be advertised. The important information on a pc or electric product is on the box. if you need to know anything more technical then you are either technically qualified enough to be able to research the answer. or maybe not technically qualified enough to be using the product if you dont know the information.

dont assume anything. other people having cracked screens may not mean it a common problem that can be used as evidence that its an inherent fault. unless a recall has been done. such as the battery recall on dell/sony laptops ages ago then there is little to no proof that you can use other peoples accidents as proof that you not neglect the laptop. there are statistics that most road accidents occor by people under 25 years old. Using your assumption does this mean that you can cause an accident by reversing into a 24 year olds car and blame them based on the national statistics. no!! there needs to be witness (reports) made. So stop being lazy and if you want to use your rights, then do it the proper way. Get an independant report from a VAT registered engineer and contact the bean counters at head office. We all know what store staff are like, they do not have training to repair fault, experience to analise difference between pressure cracks, impact and other type of cracks. They do not have the authority to financially deal with refunds, repairs or exchanges. head office bean counters have the authority. they have produced a system called OASIS that has a set procedure the store staff can use to save them seeking authorisation with each customer. but beyond 12 months there is no instore procedure. dont waste your time. dont bother sending legal documents like informing the company of small claims court cases to someone not legally trained. this site seriously needs to research and produce a 'how to' guide. telephone / email addresses of legal departments, customer service departments and complaints departments. comet currys and comet now use 0844 numbers which are local rate not 0870 (12p/min). everyone on here says how store staff are untrained and un respectable. and yet a few known faces still push consumers into the path of the staff and then after knowing there no remedy from that staff member that day they then seek legal advice to go to small claims. fully ignoring repair centers, engineers, customer services departments it a limitation of options. it only leads to a small claim court case. this is what the few knwon faces want. to make the "claims totalizer" go up. they do not care about you getting the product sorted. just about making this website look good. oh and read the bit about if u receive a claim, make a donation. hmm explains a few things too.

hmm i wonder if anyone has brains to realise that cracks dont happen naturally. whether beaing caused via vibrations, bending, damaging or neglect cracks dont just appear. laptop lids are not robust especially if you dont unhinge/lift the lid proberly and evenly. manufacturing faults include missing pixels, dead pixels, lack of clarity to screen, lack or contrast, lack of brightness. i beleive instead of seeking a resolution do to the fault itself which can be disproved easily. simply state that under SOGA the product has to be durable for a certain length of time and that it has failed under durability. this requires less proof of abuse etc then trying to claim under fault. either way you may find it faster and easier to try claiming from your household insurer instead. i would suggest you getting a independant report from a VAT authorised engineer. make sure it is vat authorised or DSGI could class this as not independant but made by a family friend. or yourself.

sorry but claiming for eating takeaways is not part of SOGA it is the consumer that decided to buy expensive takeaways rather then eating salads, microwave meals or sandwiches. if this is the case then when i bought my car do i get to claim back 2 weeks of bus/train tickets because the car was not delivered in 20 seconds from purchasing it. do i claim back £5 in cash for the cost of cigarettes from the amount people on the train/bus could have/did borrow from me? how about the electricity. because i was not at work everyday because of train delays preventing me getting there. i have wasted more electricity staying home watching TV. what about the loss of earnings from not being at work. all of the above is a no. because they delivered and completed there part of the deal within a reasonable time... you admit yourself that although it to two attempts you now have a cooker fitted and only within a week from first attempt.. if they refused to fit it. or it went on for months then you might have a case. but a couple weeks is classed as reasonable time. so good luck if you want to try, but i see very little light at the end of the tunnel.

read more of the website.. store staff cannot refund a delivery with the click of the finger. online and store use different systems. best advise to save arguments is to phone the online customer services and ask for a receipt that is acceptable instore. a delivery note does not show valid purchase details. or delivery costs etc or even the store codes that they can use to refund the cost. i know this from talking to staff at the pcworld store who are pretty much the same.. the online customer services department will email you a invoice with a receipt number, and codes. which the store can use. if you do not provide this then the store cannot take any action without messing around with their system which can be classed as fraud. and if a certain person replies saying he dont care he knows his rights and blah blah.. he has only one side of the story. and limitation or ability to return goods to specific or non specific destinations is not part of your right. it is a policy not a law. a returns POLICY. yes bad customer service to not honour it but take it to court is a waste of time. put simply.. you do not have the right to go wherever you want for a refund. it is a 'good will' to not limit you to just dealing online. so dont argue. it is NOT your right. it does state you have to provide a receipt. this includes the receipt number and product codes.. delivery notes is not mentioned in their policy so if you want to use their policy then follow their rules. otherwise use SOGA to your advantage to say you have not accepted goods and return them to the website address.

i agree that the manager fobbed you off and not simply informed you to contact customer services, legal department to get authorisation. the sale of goods act is a law, an act. a store manager is not trained in law or in accountancy. therefore he cannot authorise a repair, replacement or a refund without the proper authority. your sale of goods act rights are with the company. not the manger. yes he lacks the training to pass you onto the right department with the accountability to asses and remedy a solution under soga. by law a resolution has to be with least inconvenience to the consumer and least costly to the company. also a investigation may be required to ensure the independant report is truly independant. some advise. all retail stores are simply box shifters. they have little to no legal expereince and because they do not lose any pay by kicking customers out of store, they do not care. its even worse with online who can simply hang up or just not reply to emails. but thats what happens in our UK economy. i would ensure the independant report is a VAT registered business. otherwise they can refuse to accept the report as being independant. store staff from talking to them would love to just hand customers the world if it would shut them up. but at the cost of losing the business major amounts of money (see in particular DSGI risking leaving the FTSE100) profits are not as high as before. so companies cant just take customers word for it and do anything without authorisation from the bean counters. i suggest writing to the customer services about ur issue and yes your letter looks fine. but i beleive that there needs to be some understandding of retailer store staff responsibility or, lack of.. managers are primarily to sort out arguments and target staff.. retail chains argos, currys, homebase and comet have no legal responsibility to act on it.. it is just bad customer service to fob off, not inform consumers. think of it this way.. as some may think differently.. you buy something from a one man band shop. it goes wrong.. instead of going to responsible and accountable person like the managing director. you go to the 16yo stock filler and demand the world. yes training is the cure to everything. but if you research DSGI and other retailers you will see the lack of profits to afford it. if the UK wants to buy something cheap, then expect to pay the consequence.

nice motheract. someone that actually reads the aftersales leaflets that retailers provide. gyzmo hope this proves you wrong. and by the way the cceptance of goods is about sale by description. because the consumer cannot physically see the product they order online they have the added right to not accept the goods within a certain time so they can inspect the goods. this is used to ensure no damage and that the product is as described. using a fault as a reason to not accept the goods is rediculous. they are two very different things. again id suggest a little more research into SOGA. if the item is faulty and the product is deemed as only requiring a recovery. then try doing the recovery. if it continues to fail then the retailer have to deal with it. simply suggest doing the recovery and using it again. try not installing any software or devices. just play with it with the built in software like the chess games and wireless internet. if it plays up and still under 28days from purchase then return to store for a replacement or refund. after 28days it will need to be sent off for repair. so go to store to allow them to send it off or save time and stress and call their repairline 08709013000

retailers do have rights by the way. consumers do have rights.. but they also have responsibilities. gyzmo dont even attempt to pretend you know differently. you have no idea of retailers rules and regulations, legislations or anything. your advice is one sided and opinionated so dont try it. the retailer has the right to inspect and test the pc to ensure it not caused by consumer. there is a known xp/vista issue caused by a windows update and even a update from napster/itunes that filters out the CD drive. this is simply software related. which would not be under warrenty. so for cd/dvd faults they do have to be tested. all retailers know to especially look into and check cd issues because manufacturers will charge retailer large amounts if it gets returned with the filter issue. yes your issue ended up as a loose cable but even so retailers have the right to inspect the product before honouring replacement or refund. reasonable time can be many weeks and comet did not make your pc they just supplied you with it. imagine it you bought it direct from the manufacturer. got it home had the issue.. and then have to post it back to them to investigate, connect it up and send back to you. being without pc for 2 days is great dont complain about retailers that do the job. sorry they are not supermen and wizards to sort it out in miliseconds. and sorry consumers cannot afford to buy high profit products for retailers to pay for highly qualified instore technicians 24/7. it got sorted and it only took a couple days. also stateing your annoyance about 5 hours of going place to place. shows you have som anger managment issues. i would suggest reasising in todays UK econimic environment there is no chance of you having a personal engineer onsite, or a personal shopper to save you 5 hours of shopping. for the price of a hp pc that you may only replace every 3-5 years. i have a little shop of my own and i hate consumers that dont realise what they get for free.. the benefits and be greatful for it. the consumers that beleive its their right to demand everything because they gave a company £10 profit for a product that lasts 3 years. do the maths retail chains cannot afford to be instant replacement companies because there is no profit in the pc's to do so.

HD complient HDCP complient HD compatible and HD Ready are all different things. by mentioning the letters HD or high definition this simply means that the screen can show high resolution content. whether it is through component cables, HDMI or DVI Sockets. if the TV can show high quality video then why not watch it. it does not matter about what cables it uses as long as you receive a signal. you are causing an argument for no reason. the sky box has different options to plug into different TV's it will display the video at the valid high definition resolution. i would simply suggest you look more into all the different bits to do with what is required to have the HDReady logo. such as it has to have HDMI, show at certain resolution and so on.. HD complient or other HD descriptions do not require certain cabling to be classed as it. they just have to show the resoltion. you have proved that it shows the resolution because you were happy with the great quality at the time of sale. just simply use the other cables and you will get the HD channels. there is no mis rep just misunderstanding of the different HD statements. HDReady is the only true one to look out for. it has the resolution plus all the HDCP, HDMI etc. its only a not fit for purpose if it was it stated the words HD Ready.. or did not show atleast 720 resolution.

again advising action without knowing all the facts the whatever happens agreement is a monthly payment. have you asked the OP if they have been debited the amount of two laptops. or is it just on the delivery/order form that it is what they requested. also you could ask the call operator to put the OP through to the store to see if the store can process a whatever happens agreement over the phone alternativly you could also inform the OP of the website saynoto0870.com SAYNOTO0870.COM - Non-Geographical Alternative Telephone Numbers type in currys and it gives alot of numbers of local stores. it does not have to be a local store to the OP to set up a wateverhappens but it helps to get to know a person you can go see if problems arrise. i only know about pcworld stuff because of my close relationship with store staff at the local branch to me. but in the pcworld store they process their aftercare agreements over the phone. plus with their new incentives and staff targets being asked to set up a agreement for a laptop from another store is a bonus for them because to them its classed as a standalone strikerate. meaning they get 200% on the target because they did not sell a laptop with it. i beleive currys would be the same instore, very willing to set up a agreement

although you have had a reservation under the orange deal unless you have some paper quote or price ticket or anything else prices are subject to change. this is why advertised deals have to state stuff like "offer available till 25/12/07" even quotes these days have to state a valid for 15days on it. vocal quotes have no validity apart from that day, time. sorry but you will have to really fight your case to get any result.. the only thing i can think of is if you know the exact price to the penny then you can ask the manager out of all the pennies in the world, how would you know the reconditioned price unless the sales guy told you it.. then they might have to admit you have been told a price.