amazing, i sent them a nasty letter telling them how disgusted i was at the way they treat longstanding customers, i also mentioned that they had delayed for 3 months and if i didnt get my info within 10 days i was going to proceed with an estimated claim for £3000 (nowhere near what they owe me). plus a complaint to the commissioner. the statements have arrived 7 days later. so there is hope. the fact that i didnt send the cheque till my nasty letter doesnt seem to have mattered.