Hi All, I was previously a Virgin broadband customer, and noticed on my May bill an offer to upgrade to broadband M, phone (free weekends) and TV M for only £20 a month. I telephoned to request this, and specifically asked about any extra charges, as I've been coaught out by the 3 mobile network in the past (video mins, but that's another story). The advisor informed me that there would be NO other charges than the £20 and any call charges. My bill turned up yesterday (first one with new charges on) and my monthly bill appeared to be £24.45 a month (nearly 25% than I had anticipated). I phoned Virgin, the 1st advisor couldn't even understand what I was querying and transferred me to a dept that didn't pick up. Phoned again, and the 2nd advisor infomed me that: a) the £20 monthly charge has gone up to £21 b) the extra £3.45 is for 'free' evenings and weekends I informed him that I hadn't requested 'free' evenings and weekends, and after a some persuasion managed to get my bill back down to £21 AND the 'free' evenings and weekends charges refunded back to my connection date. Obviously, I was missold and lied to originally. I await next month's bill to see if they've been honest this time around. It's difficult as Virgin operate 'verbal' agreements so you never have any proof of what you'ev been told on previous occasions. I offer this as a warning for people to CHECk their VIRGIN bills very carefully. Sossige..

and a kid's shirt from sports world is about £3

Just comfort yourself in the knowledge that the manager probably has 7 years bad luck to look forward to..

When stopped by penalty fare inspectors in the past, I used to simply say nothing to them and get off at the next station, as they have no powers of detention and cannot physically restrain you unless there is a police prescence.. I just walked away from them up the platform!! I did this on a number of occasions and they can't do a thing about it.. However, that was a few years ago and wouldn't even consider boarding a train without a ticket nowadays.

Before you do this, I'd read the COMET thread!!

Seeing as it's 3 months, they should be allowed to attempt a repair.. I don't think you could make this an insurance claim..

Don't know if anyone's mentioned this, but when you buy any HDD, it's worked out as 1000 kb per 1 mb for advertising purposes.. Your PC will actually work it out as 1024 kb per 1 mb, so it will appear as if you're getting less....

Hi, Just thought I'd share my experience with Comet (Cannock branch) I bought an LG DVD recorder from them and it was faulty from plug-in. The recorder wouldn't accept any discs and wouldn't even enter stup menu etc. The front panel displayed a confusing message. I returned to Comet the following day, they took the recorder into the back for 10 minutes, then came out saying it was fine and to try again. On getting home, it was exaxctly the same, unuseable. I returned to the store after another 2 days and they said that they needed the fault confirming with a trained engineer, and they had no liability to provide a refund. While I was talking to the assistant, another member of staff (who's name badge said 'Joe') walked past and said, "you're not going to leave this store with a refund!", what a cheek! I asked for the manager, who once again took the recorder into the back room with another member of staff. After about 15 minutes, they invited me into the back room, where they had set up the DVD recorder, and it wasn't working! They told me that it wasn't working because no antenna was connected, but if I went home and performed an 'over-the-air' update, all would be fine. I asked them to point out this information in the manual. Obviously they couldn'y, because it wasn't in there. Turns out the manager and the 'trained engineer' thought that my DVD recorder was a freeview set-top box! They finally agreed to a refund, i think mainly through embarassment. Throughout the whole experience, I was treated with utter contempt by the Comet store staff. They obivously begrudged the refund, even though the faulty item was less than a week old! I felt as if they treated me like a dog! To add further insult, the member of staff (Joe) who made the casual comment earlier, was at the till as my refund was being processed. I felt a certain amount of pride when telling hi, that the refund that I 'was not leaving the store with' was being processed by the girl at the next till. He then asked the girl to provide him with my name and address (as is collected when processing a refund) so that he could have it for himself! When I challenged him about this, he asked me to leave the store, so I collected my refund, found my parents and my wife (who were browsing) and left vowing never to return to a Comet store again! How can a large company such as Comet treat customers like this? Next to me at the service/help desk was a chap who'd bought a laptop from them for his children, it had never worked from day one, and it was his fifth visit to the store after 2 no shows from a repair person who was to visit his home. Just a tale of caution for all who are considering a purchase from Comet. Cap'n.