Yesterday I bought this Comet - Computing - Laptops - FUJITSU SIEMENS - 15" wide brightscreen laptop from Comet, on the basis that it has an 80Gb hard drive.
Only to find, when I got it home, that I can only access 64Gb of the drive. 12Gb has been partitioned (something to do with being 'reserved for recovery') and made inaccessible to me, without any pre-warning that this was the case. Comet refuse to refund me as "that's how they come" and "it's got an 80Gb drive in it", no answer to the question of why, if the manufacturers and they as the retailers know this is the case, they don't feel the need to inform the customer..?
Had I known that I would only be able to access this smaller proportion of the hard drive, I would not have bought the damn thing. I deliberately ignored 60Gb laptops when looking for one to buy because I knew it wouldn't be big ehough for what i want to use the laptop for.
I believe (and Consumer Direct think I may have a case, but they were a bit non-committal over the phone) that this contravenes SOGA in that I do not have full use to the goods as described AND I was not given the full facts to base an informed purchase decision as if had known what the situation was beforehand I WOULD NOT have bought the laptop, I would have bought one without an OS and installed one myself.
I've put my case in writing to Comet today, asking for a response within seven working days.
I'd be grateful for any views anybody out there might have on this and about what chance you think I have..?