In December last year my partners mother decided to she didn't want her phone any more as she didn't use it that much so her son decided to take over the number this was done over the phone her account was cancelled and paid up as she had a new phone it was all paid off and received a letter saying the account was closed, partner received letter stating that he had taken over the number
Since then he has been paying £48.50 a month seeing as he never uses the internet and has used his own phone not from vodaphone he rang up to get his bill reduced since then this is where it starts
Have spent hours on the phone to them they keep on about his mothers contract well it closed have letter to prove that then its well you should have had a new contract for him so we were sent to the local shop 3 times by Vodaphone with promises of a phone call in the store to sort out with adviser did it happen no. have been promised numerious calls back never happen
I have a PHOTO SHOT of the live chat telling him that when his mothers contract was cancelled he should have been given a new contract it just goes on and on.
Now have been told that when you take over the number you take over the contract at no time was he told this on the phone they are saying that he is paying for his mothers phone but the account was closed and payed in full just gets worse going around in circles so he had to pay £48.50 month until December 2016 that is a lot of money to be paying.
He has never signed anything so how can this contract be binding have letters saying he only took over the number
Wrote to head office totally waste of time cant cancel as will cost him money
have sent hours trying to sort this on the phone any one help please