Hi Freddyj Nokia phones have a 2 year manufacturers warranty. if you have the original paperwork/reciept when you got the phone (not that you should need one, N80 not been around 2 yrs yet!) go to a Nokia repair centre if you have one near you, or contact Nokia (contact details for repairs on Nokia.co.uk, would post number if could remember it off top of my head!) you should be able to get the phone fixed with no problem, nokia repair centres can often loan you a phone while yours is being fixed. good luck!

Hi Buzby sorry, dont think i overlooked anything, but my post may have been misunderstood. As posted, once a debt has passed to a debt collection agency, Orange WILL take payment directly from the customer and notify the agency that the debt is cleared. But only if the outstanding is paid in FULL. They will have given the customer plenty of opportunity in the preceding months to make a 'payment plan' arrangement. Orange do not apply interest, extra charges, penalty amounts or any other 'extras' to an outstanding balance unless the default is within a contract period. then the network will expect payment of the remaing contract term. The Agency, once the debt has been passed to them CAN apply extra charges, admin fees, collection fees, court costs etc and any disagreement with those charges (and i'm sure there are a few!) have to be taken up with the agency. If Orange do take a payment for the full outstanding balance from a customer after it has been passed to a collection agency, Orange have to pay the agency its admin fees! The customer is not charged anything extra at all! So again, not only having to wait months to get an outstanding bill paid, the costs involved in chasing that debt, the Network takes a hit when the bill finally gets paid!

Hello Complete, Agree with you, the 6month extension was a nightmare, but it needs to be pointed out was only applicable to non-direct dealers, and there really wasnt any point in extending a 12 mnth to an 18mnth term because there were absolutley no benefits added onto a 12mnth term anyway! Hi again Simon, The select 500 tariff is a retentions tariff. with that amount of txts and a free phone at £25 a month would definately have been an 18mnth contract. Despite previous post giving impresion there are 'benefits' on a 12mnth term, there isnt any! basically, take a free phone, bog standard tariff = 12mnths, take incentives, no phone = 12mnths. take BOTH = 18mnths minimum term. So sorry you you still feel unhappy with Orange CS, we do try out best, but we are bound by rules/procedures and 99.9% of staff agree that the 'value add' bundles rolling over on to a chargeable unless you cancel are not that fair. Charging for itemised billing is a good idea, itemised bills can be viewed/printed from website and its amazing how many people can do with that 10-12 pages dropping on their doormat every month, it saves a few trees! Its an ever changing business, and in defence of all networks, the amount of loss made in handset subsidies, horrendously cheap line rental for loads of inclusive minutes, charging for itemised billing to cover costs of printers, postage ect does now have to come into it.

If Orange supplied the handset directly, i.e over the phone or via the website, then it is responible for replacing it for a period of 6mnths. The handset itself is covered under a 12mnth manufacturers warranty, so if over 6mnth, but within 12mnths old, then you can send the phone away for repair free of charge. If you take up the insurance cover, then if phone faulty you would have a replacement at your door next day. There are software updates for SPV's that may resolve the problems you are having, but a hard reset will normally resolve. TS would not consider the faults you are reporting as 'service affecting'. I presume you can still make/recieve calls, txts etc? Have you checked the memory status? tried clearing the cache? duplicate entries when syncing are a common mistake, not a fault, but the slow response you mention sounds like a memory problem more than anything else.

Once a debt has been passed to a debt collection agency, Orange cannot (possibly will not!) take on any kind of payment plan, they will only take a full payment then notify the agency the debt has been cleared. Orange do not pass debts onto an agency for at least 3 months, giving plenty of notice, sending multiple letters and calls to the mobile (until it gets barred) advising that the debt will get passed on, unless an arrangement for payment is made. Orange CS hear from an awful lot of people once it has been passed to the debt collection agency, suddenly wanting to pay the outstanding bill because they dont want to pay the extra collection charges levied by the agency!!

Hello Simon It would help if you could say what tariff you went on when you upgraded last year. The majority of tarifffs, especially if they had extra incentives added, (line rental discounts, free weekend mins etc) would have been subject to an 18mnth contract. Also dependant the the phone you chose, to get it greatly reduced or free, it may have again depended on agreeing to an 18mnth term. It is not neccessarily lies from Orange, and a contract would never be 'silently' regraded, there are strict guidelines that have to be followed when changing contract terms, and it is amazing how many times evidence can be produced, but the customer has 'forgotten' what they agreed to a year ago. Sorry you feel that Orange CS are basically useless and the service shoddy, if you have had issues over the past year, hopefully you would have reported that and had the issue dealt with and resolved at the time you experienced such treatment. please can you give more info on your upgrade last year and i may be able to help.