We bought a half leather corner group from Land of Leather and after 3 months the material on the seats started fading, creasing & bobbling. One of the seats had also noticeably sunk and one side of the sofa was creaking. After ages trying to get hold of someone to help at the store they finally sent a technician out to look at the sofa. He fixed the creaking on that visit and went away to write his report. The report stated that the problems we were having were down to wear and tear and nothing would be done about it. I found it hard to believe that wear tear could be an issue after just three months so attempted to follow up the issue with the store. After numerous ignored phone calls and letters we finally got the manager to respond by taking up the issue with trading standards. As advised by trading standards we asked for a second assessment by another technician. To our surprise the manager turned up with the same technician. He then came up with a number of reasons as to why the sofa was as it was such as: -The seats should be fluffed and turned over on a regular basis (a little hard to turn them over when the bottom is Velcro) The manager noticed that my mum was wearing jeans and this would be a factor in the wear because it is an abrasive material It was quite clear by his tone and lack of manners that we weren’t going to get anywhere with him so as advised by trading standards and citizens advice we have now put in a claim via the small claims court. I have now also noticed that under the purpose of visit section in the second report the reason is stated as ‘to re-iterate wear and tear’, this to me sounds like they had no intention of re-assessing the sofa at all. I would love to hear from any one in the same situation and any help/advice would be very gratefully received.