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Hi We have been trying to get a SAR relating to a mortgage we held in 2003. We have written to the mortgage company 4 times since our original SAR sent in July. We have had 4 replies each from a different person within the organisation, each one returning our £10 cheque. They are telling us that due to the age of the account they no longer have the information we require. We have the mortgage account number and are still living at the same address as when we held the mortgage. We are now putting in a complaint to the ICO. I read on this site that they have to keep mortgage information for 12 years. Has anyone else been in this situation and been successful ?

thank you

which piece of law or legislation says they have to keep mortgage records for 12 years ?

we've got the number now but they are saying the account is too old

They have returned our cheque and letters saying they are unable to locate a mortgage account with them from the details supplied and would be grateful if we could provide them with proof of the account in the form of a mortgage statement for them to process our request.

thanks I'll try that

We don't have the paperwork anymore but from experian reports the mortgage was roughly 2000 to 2002. I didn't put these dates on the SAR, just used a form downloaded from this site.

Hi all I recently sent off a SAR to Kensington as we had a mortgage with them some years back. Have just received a letter to say they have been unable to locate a mortgage account held from the details we supplied them with. They also said no fee had been attached. (I am sure a £10 cheque was enclosed but could be mistaken) Is this a standard letter they sent us ? How should I take it further ?

thank you Dx

Hi,I noticed this thread, it is a very similar to my own situation. Been with YB for a long, long time, had loans with them going back to 2000/01. Have decided on Dx advice to send for a SAR using your template. My question is this, we also used to have a mortgage with YB, is it possible to request details of this on the SAR. It must have been over 15 years ago but at the time I wasn't happy with how it was sold to us and think it would be worth a look. Thanks for your help.

We are close to the end of our long fight with SHAbbey. Shabby have made two offers the last being 90% of the total. We have refused this and our claim is going ahead for the full 100% plus the removal of a default which has caused us much grief. I do not have a problem seeing them in Court however we have been notified today that our case will not be heard until January and there is a possibility it will be moved to another Court. The time allocated is three hours. It seems a long time to wait are the Courts that busy? and is there any way we can increase the pressure or bring the date forward?

cheers karnevil, we,ve got 2 weeks to get the information together. great news from jimthegent. its our wedding aniversary today and I am really looking forward to going to court and stuffing the b*******s!!!!!!! regards tom

no the letter says they will notify us of the date and time. i think ive found what we need on the posting you gave to jimthegent earlier today. the documents list is straight forward, but where can we get details on the reference cases such as Murray v Leisureplay, also where can we find the relevant parts of BB - JJ as posted on jimthegnets thread. thanks for your help

hi all we started our claim against abbey in april, its been a long time but the end is in sight. we have had a 50% offer from dla piper which we rejected, our allocation questionnaire has gone in. we have now recieved a letter from the court asking for the following :- 1. each party shall deliver to every other party and to the court office copies of all documents (including experts reports if the Court has given permission for the expert evidence to be used) on which he intends to rely at the hearing. 2. the copies shall be delivered by 4.pm on (date given towards end of september) 3. the original documents shall be brought to the hearing. 4.signed statements setting out the evidence of all witnesses ( including expert witnesses if permission has been given to use them) on whom each party intends to reply shall be prepared and copies included in the documents mentioned in paragraph 1. This includes the evidence of the parties themselves and of any other witnesses whether or not the witnesses are going to come to court to give evidence. 5. the court must be informed immediately if the case is settled by agreement before the hearing date. would appreciate any advice or comments. we havent been given a court date yet. thanks tom