Ok, it's the 1st time I have rented so was just making sure they were not a "two-bit setup" as MrShed kindly points out. Thanks all.

Oh yes, one more thing. They say their data controller for the purpose of the application will be HomeLet. Their website says this about themselves. HomeLet is a trading name of Erinaceous Insurance Services Limited, a member of the Erinaceous Group Plc. This division includes additional brands including Let Plan, Truckinsure and Sportsure. HomeLet is located at Becor House, Green Lane, Lincoln, LN7 6DL. Tel 0845 117 6000. Visitors are welcome and can be accommodated by appointment. Erinaceous Insurance Services Limited, Phoenix House, 11 Wellesley Road, Croydon, Surrey, CR0 2NW is authorised and regulated by the Financial Services Authority. Our FSA Register number is 308724. Our permitted business is arranging general insurance contracts. You can check this on the FSA Register by visiting the FSA's website FSA Register or by contacting the FSA on 0845 606 1234. What has someone whose "permitted business is arranging general insurance contracts" got to do with credit referencing for letting agents?

It does mention that I have the option of paying 6 months in advance. Thanks for your input.

Hi, I am considering renting a house and have received the letting agents application form. If I filled it all in as per their instructions, I would be giving my consent for them to carry out a search against my credit record. However, looking at their fee structure and payment due dates I find no possible situation where I will be receiving any credit. Nor am I seeking for any credit. Fees payable with application. Bond up front and rent up front each month. What right do they have to consult my credit record when they are not offering any credit facilities? Thanks all.

That's good news. Perhaps they all read this website now and realise we're not the types to try and fob off. Keep us posted.

Just had a phone call that a letter from ScS arrived this morning. Just a terse confirmation that the order has been cancelled. I'll make sure I get one from the finance company as well.

They backed down a lot easier than I thought they would. The finance company just sent a standard Word document and the branch called to confirm cancellation. Underhand tactics from the delivery people (no doubt directed by others) and the most appalling attitude form the sales person. Nothing from Head Office and nothing further, so far, from the Finance Company. So, what have they been like? P### poor - pretty standard for large UK retailers I think?

I don't know where you stand because you accepted the goods, but I have just had dealings with them. See this thread: http://www.consumeractiongroup.co.uk/forum/other-stores/82508-scs-damaged-delivery-refusud.html

Good news, they cancelled the order without any more issues. I wrote to their head office and also to to the company offering the 12-months interest free credit. Received a letter from the credit company saying they were sorry and they would investigate (looked like a standard letter to me) and a phone call from the local branch confirming cancellation. The phone call was left on voicemail while I was out of the country. 3 questions. 1: Should I insist on a written cancellation letter? 2: Can I claim back the expense of travelling to the store when I placed the order (£x.xx per mile perhaps) and the cost of the telephone calls to their office chasing delivery after their promised delivery date and on the day of the rejected delivery? 3: It seemed pretty obvious from the delivery men that they are told to do everything they can to make the customer sign for faulty goods and then leave the unsuspecting customer in the hands of their, by all accounts. non-existing repair team. I called the branch and spoke to the sales person who suggested I keep the faulty goods and get them repaired also. When I asserted my rights to reject the delivery and cancel the order, the sales person started to threaten me and said that as they had had to pay the supplier for the suite, that I would be blacklisted (I assume they were referring to the credit reference agencies) If I did not keep and pay for it. Sadly, the call was not recorded. Is it worth complaining about this and if so, what grounds do I have? Thanks again!

Thanks, I will follow up everything in writing and use recorded delivery keeping copies of all documents. I think this is good advice when ever complaining to companies.

Nice one. At least the law is sensible on this occasion. I am sick to death of terrible after sales service. All power to this website and to us the consumers.

Hi to everyone, been lurking on here for a while and find the forum very helpful. This is my 1st post. These are the bare bones. I ordered a suite from SCS, promised 8 to 10 weeks for delivery. 13 weeks later they deliver a damaged suite. I inspect it and refuse delivery due to the damage. Am I within my rights to cancel the whole contract as they have broken it on one, possibly two counts. One: Not delivering within the promised time-frame (possible) Two: Delivering faulty goods that, due to the nature of the damage mean they have not supplied that which was ordered and in so doing have themselves nullified the contract to supply/buy? Thanks.