good for you James..... You realy must bombard her!! This is the advice i took, and look where it got me...! I realy do hope that you get yours gets sorted soon James, it's been a long hard battle for you hasn't it looking at your threads!! And stop being so polite to her, why should you? Abbey have stolen your money and you want it back....GET IT!! Good Luck james...keep us informed !

good for you jules........!! Have you tried calling them yet? I was told this by some friends at work, who did gat the money back even without the threat of court action!!! It realy does work!! keep on calling the customer complaints, they will then e-mail the legal team. but at the same time keep on e-mailing Either Inga or louise.. They were right...it does work!! drive em mad! Good luck with all that hits you!! x

no i havn't yet !!! how / where do I get it from jules ?

Oh yes she certainly has some cheek !! lol Like I say..pester them !!!

Cheers Folks!! If I can assist with anything else...let me know! I have loads more e-mails too!! But most important is to keep on pestering them, I call them at least once a day for an update!! Good Luck to all x:)

I call the customer complaints..the next day: Dear Sir, This is not the Complaints department. We are a legal team dealing with your court case. The above CMS number can not be tracked to your legal claim. There is significant confusion being caused by reason of the fact that both Complaints and Legal are trying to deal with your case. Could you please make a decision about how you wish to proceed, either by way of Complaints or Legal, and withdraw either your Complaint or your Legal Claim. Kind regards, Acknowledgement! I intend to withdraw nothing! I have called to complaints on numerous occasions always to be told that my claim is being dealt with by the legal team. Each time I'm informed that it's the legal team not corresponding with them (or with me for that matter)! To me Abbey is Abbey whether its the complaints/customer services/HR or the cleaner's broom cupboard. Perhaps if the legal team were to answer e-mails and perhaps answer their own telephone calls then the complaints team could then be bypassed. Teamwork works wonders... Inga, I was told that I would have an update to my complaint within 4-weeks, Abbey have yet again not done so! I refer to your paragraph " Make a decision on how you wish to proceed"..........Perhaps abbey should practice what they preach!!? I can not give you an update on your complaint. I can only advise you on the status of your legal claim, though I would expect you are aware of this status having received notices from the Court etc. To this end, my apologies, but I can't assist with your complaint. Yes of course I have the notices from the courts. This was served to you on the 11th June, In which you are given 28days (Mon 9th July) to give your defence. What I don't understand Inga is why after all of the letters and fax's that I have sent to your offices, no-body seems to be able to assist.. A few weeks ago I was willing to negotiate with Abbey so that we could have come up with a solution that we both would have been satisfied with, but even this was ignored. I do accept the fact that you are probably over-run with this type of complaint, but I really don't like being told one thing by one person, and something totally different by another. So with the Information given from yours As explained, I am only dealing with the legal claim. In respect of that legal claim, Abbey's acknowledgement of service and defence will be filed in accordance with the Civil Procedure Rules. Should you wish to discuss your complaint (as opposed to your legal claim) you can ring 0845 600 6014. OK, Thanks Inga.. I am a little confused with the process of inhouse abbey, But I do wish to keep this comlaint with the Legal Team as I realy do think that this is now Obvioustly the only way forward. The little correspondence from yourselves have been saved and will be placed in my court bundle. I have tried to negotiate on numerous occasions now, but with little effort from Abbey. Delaying and non compliance on your part will most definately go in my favour! Dear Sir, There has been no delay or non compliance by my team in relation to your legal claim. Thanks for the response!! 1) Abbey took 62 days to get my bank statements to me 2) 5 fax's sent to the customer complaints team 3) 4 recorded letters send to the customer complaints team All of which have no correspondence. !! 4) 10 e-mails have been sent to yourself dating back from the 13th June, with only 5 responses 3 of which are from today's date. 5) 17 telephone calls to the customer complaints, all of which being told that the legal have my complaint. (names, dates, have been recorded) If I'm not mistaken, this is non-compliance ! And it's not your team I'm taking to Court it's Abbey as a company. Without prejudice" After the commencement of your legal claim Abbey has 14 days to acknowledge your claim form and a further 14 days to file its defence. This time has yet to expire. If you actually want the legal claim resolved at this very early stage of the legal claim, I invite you to put forward an offer. Having said that, to deal with your legal claim ahead of its proper place in the "queue" of legal claims there must be a very distinct commercial advantage to Abbey National Plc in doing so. This is the only way that we can be fair to all of our customers. To give you an indication, claimants are compromising their claims by 45% to achieve a speedy resolution. and then refer to the above reply!!

Morning Inga, I assume that yesterday's email conversation may have come to a halt. Regarding the e-mail in which you sent to me yesterday requesting that I put forward an offer of my expectations. I'm sure that you will recognise that the sum of £2400 is a huge saving to Abbey, this figure most certainly is a very distinct commercial advantage!! I'm sure that there is a "queue", but one less not taking legal action against Abbey surely is another advantage to yourselves. If we can settle this today with the figure of £2,400, I shall cancel all legal proceeding that I have against you Today! But I shall most Definitely not accept anything less than this sum in the near future. If you wish to continue and accept this offer, please let me know. then: inga, I am very surprised that you have again ignored this proposal. I am fully aware that you are acting on behalf of Abbey, But you know as well as I do Inga, My proposal to you is infact an excellent negotiation to get this settled out of court and the judge will see this in my favour. I really am getting tired of trying with you, This will be my last mail to you. All the correspondence e-mails have been saved for my court bundle. If you decide to either ignore this proposal or wish to decline and put me "back in the queue" I shall NOT even think about talking to you or any of your colleagues when you decide that it's time to pay-up (which will be just before the court date) ! This will go to court, I will win, and you will pay to me the full amount, court cost incurred plus the 8% Interest. If I were you I would look closely at what I have proposed to you .

OMG!!!!!!!!!! I did it! I did it! Inga has just mailed me accepting my offer of £2,400..! Im well chuffed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Although it has taken over 17 e-mails in the past 24 hours!! Good Luck to all........i'm now going on the razz !!! lol

LOL!! I'm sorry James....my love!! Yes I must admit, I thought you were a man!! I'm sorry!!! Well lets hope she comes back! I shall include Louise Jacobs in my next e-mail that I send. Like I said, she asked me to forward an offer to her in the region of 45%, thats trash!! I have deducted £899.22 off my claim, I have told her that I would accept £2,400 rather than £3,299..!! I think I have compromised in a big way!! If she comes back with a no, then I most definately will not accept any thing less than the full ammount! Fingers x'd for us all....good luck James have a nice day!

James, I hope she comes back to me!! was this the same scinario as yours? Do you think she's likely to come back? If she don't what do you reccommend? Fingers crossed she does? Mind you sound like a very strong type of guy!! good luck m8ty!:?

OMG !! Inga has just come back to me!! She has told me that if I wish to make an early settlement offer? She also stated that she advices approx 45% of the total im claiming! I told her not to be so silly! however i would accept £2500 rather than the £2,900..... I have heard nothing back yet!! will keep you informed!

HELP!! I called the customer complaints yesterday for a 4week promised update. I have received an email from Inga Kirkman asking me NOT to call them as the complaints is now with the legal team. So i mailed her back telling her that if she was to respond to her mails and gets her team to answer the phone, then maybe I would not have to do so. She then mails me back in a real snotty attitude telling me that Abbey will be filing their defence. All i wanted was an early settlement!! lol I'm now ****** myself! Any advice, to make me feel better or any suggestions i can mail her back with?

Thats helps loads James thankyou !! Hope all is going well with your claim............good luck!

Clare.Fletcher mo longer has this mail!! it comes bouncing right back. Thanks anyway... Anybody have any more? l want to drive them mad!! lol:D

Thanks James!! I'll try her then...! I know this sounds realy thick...but what exactly is an AQ?? I'm realy confused of what happens! I have been reading the forum, but certain things dont make any sense to me! Like I said Abbey have acknowledged the courts, but now have 28 days to enter the defence....will abbey enter a defence or do they usually come back to settle before then? But please can you explain what the AQ is....?? Thanks Guy's..and James good luck with your claim also...and to everybody else in this aggrovating situation!!

Rude!!!!!!!! OMG!! What an understatement that is!!lol If they acnowledged my claim on the 14th, how long do you think it might be before I get a court date? I cant wait!! I'm so mad i'm not even going to compromise!! lol:mad:

Arghhhhhhhh!! Why do scabbey always ignore you?? Althogh I dont have a court date as yet, I have been trying to get hold of abbey to see if we can have an early settlement. I told them that I would be willing to negotiate with them, but could only do so of they contacted me..... Email's were sent to Inga and Louise...but they wont respond!!!! Doe's anybody have any suggestions? or maybe another contact? They acnowleged my claim on the 14th June, but have not given any defence as yet! I could rip my hair out!!! lol:mad:

Well done alley-cat!!!!!!

ill do that James.......thanks for the info

Thanks James!! The thing is, when I finally got my bank statements from abbey (66 days!!) I wrote to them asking for my charges back...as you do! They then responded to me 2 days later saying that this would be investigated within 8 weeks but would give me an update after 4 weeks. I then told them that this timscale was not acceptable I would only allow 14 days otherwise I would take this to a small claims court. On the 15th day I did so!! This was filed on the 6th June, effective from the 11th in which they have 14days to defend.....so far nothing!! I have tried to contact them saying that I would be willing to negotiate with them, but unable to do so if they did not contact me. The reason for this is because im off to sweden in a couple of days, possibly there for 6-8 months, and I would not be easy to contact whilst overseas. If they wanted to negotiate with me at a later date, closer to the court hearing, it would most deffinately be too late, I would not be willing to do so!! BUT........nothing! Any comments from you?

Marie, I have a best friend who is a presenter for bbc radio leicester and is also presents a local tv channel. I shall ask her the best way for recording this.. Also I must say marie....you are an inspiration to us all !!! THANKYOU!! Good luck and go kick some.....

LOL... Thankyou very much for your help!!! And no I REALY WONT hold my breath!!! It seems to me like abbey are the ones who are realy playing up! My niece requested her bank statements from the barclays, got them back in 11 days. requested het £2,777 back, 4 days later they made her an offer of £2,100 !!!! Yet scabbey!!!!!!!!!!!! Thanks again for your help.......

Hiya Folks!! Do any of you guys have a good contact and e-mail address for the abbey? Somebody somewhere has used the name Inga....? Can any of you help?

Charley..... Don't suppose you have the e-mail to hand do you?

Hiya folks! Can any of you guys help me out? I'm too trying to claim back my £3,000 bank charges from abbey. It took more than 60days to get my bank statements!! I then requested my money back from them, they then said that they would look into my claim and let me know a decisiion within 8-weeks, but keep me updated in 4 weeks. I then told them that this was not acceptable, I would only allow 14days otherwise I shall take this to a small claims court. I heard nothing, so I did start court proceedings on the 6th June (15th day). Again I have heard nothing, I faxed the abbey telling them that i am willing to negotiate, but again nothing........... The thing is , i'm off to Sweden for 9 months with work, ill only be coming back for the courts if neccessary.... I want to email abbey to be honest, to see if we can start to negotiate...any chance you guys could give me any good approaches to them along with a good contact e-mail address.???. Thanks folks, and good luck to you all!!!