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Everything posted by purplemushroomfairy
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Hi, I haven't been here for some time . I need some help . I had my dishwasher insured with domestic and general , mid-September it started blowing fuses in the house , with a bit of a fight they replaced the machine at the end of September with a Hotpoint .
All was good until 23.12.22, the machine stopped taking on water . Hotpoint were not open until the 28.12.22. They booked an engineer for 03.01.23 he was unable to fix it and ordered parts. On 09.01.23 another engineer came , couldn't fix it and said it needed two ECU's. Hotpoint have now said they can't get the parts . Rather than offering exchange or refund ( so we can get a machine that isn't HOTPOINT) I am being told just to wait . How long is appropriate for a machine three months old ? I have tried quoting the consumer rights act 2015 at them and they couldn't care less .
Any advice / letters etc would be most greatful.
Thanks