Got the laptop back on Monday, but its come bac with exactly the same fault! Just got off the phone and they are going to write the laptop off and send me a voucher. Will the voucher be an actual gift voucher to be spent in store, or will it state specfically that its for a laptop? Looking at getting 2xnetbooks rather then 1 laptop if possible.

I read somehwhere that Curries is 28 days. On the PC Performance page it says

Hi, I purchased a toshiba laptop during 2008. Around 4 months ago it had to be sent away to have a new hard drive installed. Just after xmas it again had to be sent away to have a new hard drive, and it also had a problem where the screen randomly went black. When this happened you had no option but to turn off and then turn back on. I mentioned this at the time when they were repairing the second hard drive, but when I got the laptop back it still had the same issue with the screen going off. I phoned up a week later and explained the problem regarding the screen was still present, and was told to re-install the recovery CD. I did this and still had the same problem. They couldnt collect for about 5 days, so was eventually collected on the 25th January. Ive phoned up every week and just get told "Its in the workshop with an engineer" - No eta on when its expected back. Ive read around that if they cannot repair within 6 weeks, they will issue vouchers for a replacement. At the moment, I just want a laptop. Recently its been away more then ive had chance to use it! This is the 3rd time within 6 months its been back to their workshop! I was just wondering when the 6 week deadline started. Would it include when I mentioned the black screen when they collected it to replace the 2nd hard drive, or did it start when I phoned back to report I was still having the same problem? If it only starts when I phoned back to report the problem still occuring, does it count the day I phoned up or the date they collected the laptop? Sorry for all the questions!

No, because they are paid an extra 12% on their hourly rate to make up holiday pay.

Im writing this on behalf of my partner. She has been in her current job since Nov 09. When she was given the job she was given a sheet of paper that says "Your hourly rate for this will be £6.50 including 12% holiday pay." Also on each pay slip under description it says "DAYS INC 12% H PAY" Now ive just read that holiday pay cannot be incorporated into your actual hourly rate. The other point being, if you subtract 12% from the hourly rate it leaves you with £5.72 per hour - which is below the national minimum wage. Shes on a zero hour contract and hasnt been there a year yet, so is worried to say anything incase they drop her down to zero hours or suddenly dismiss her. Just wondering if anyone had any advice.

Might be worth having a read of this thread >> http://www.consumeractiongroup.co.uk/forum/legalities/11659-how-get-your-default.html

Did you receive any default notices?

Pretty much all gone down in Dover. Just a lot of slush left now!

Thanks for all your replies. This was the email I sent to them via their contact system. I really do think their service is disgusting. The onus of proof to prove the fault is inherent is on me. Im not going to pay for a comet engineer to come out as they may have other intentions, and this is what I explained and they agreed to the independent report. My first machine, first make and model had to have 7 engineers out before it was written off with the same fault. It appears since then they have changed the PCB on all these machines to rectify the problem. The internet is littered with people have the same problem with this machine. At the end of the day, its going to cost the same to issue a small claim against them as their engineer inspection costs £30. Hopefully then they might start listening to consumers who have followed the legislation.

I said to them on the phone id rather get an independent report carried out rather then having their in house engineers come and inspect and they said this was fine. Ive sent them an email explaining the situation, sales of goods act etc and advising them I will take legal action. If nothing comes of that, looks like it will be the small claims court.

Thanks for your reply. I had an independent report carried out on the machine which identified the fault was down to the PCB and was an inherent fault with the machine. I sent a letter to comet along with the report however they have got back in touch today and said they still want to charge for one of their engineers to come out and check the machine. So much for them sticking to the sales of goods act. I proved the fault is inherent by getting an independent report, and they are still ignoring it.

I received a call back from Wendy who spoke with her technical department at InTechnology. They are aware of the problem, they state one of their numbers has been stolen and calls from "Uk Surverys" of whatever they are calling themselves are routing calls from abroad through that number. Ofcom and the police are involved, however at present there is nothing further they can do, which she said is frustrating as they dont want their company associated with these people. She said it would be a case of having to put up with it for the time being until the external agencies have dealt with the problem.

Bulls eye! For the first time they left a telephone number behind today when I done 1471! 01234 578944 - Googgled the number and found other people having the same problem! Number does not work if dialed back, however its provided by a company called InTechnology PLC. Gave them a call and they are going to investigate.

Hi, At least once a week, normally twice a week I receive a call and the first question they ask is "We just want to confirm who your gas supply is with" When they first started calling they were called "UK Surveys", then they changed their name to "UK Energy Surveys" and today it seems they are called "We Offer You" At first I went through the stages of being asked to be removed from their database and they always agreed, but the calls continued. Then I moved onto the stage of "If there going to waste my time, im going to waste theirs" One bloke I managed to keep on the phone for 15 minutes, but recently they seem to just hang up on me now! I did ask one chap for their head office telephone number, which he said was based in London. He gave me a number similar to 05236841267 - which I dialed whilst on the phone to him. As soon as I advised him he had given me a fake number he hung up. Does anyone else receive calls from them? The numbers withheld and im a member of TPS. Spoke to Virgin Media who my line is with and all they can offer is the rejection of withheld numbers, at £2.50 a month. This is the only nuisance call I get, so would rather just tackle the problem. At the moment it seems to be getting worse where im receiving a call daily.

Just spoken to the supervision and the head office and they state the only option is to have their enigneer come out in which we have to pay £30. If the problem is then deemed to be an inherent problem then they will refund it. Tbh im not overly happy about this. Id rather them inspect the machine and if its not inherent then we will pay the £30. Even the supervisior said that the PCB on the new batch of machines had been replaced as the old one was casuing this error. We said that we still had the old one and he said even so, the engineer needs to confirm this and that will cost £30. Normally id pay the £30 and claim it back, but at the moment money is so tight we just cant afford the £30 and then wait 2-3 weeks to get it back.

Purchased a Haier in Jan 2008 and had 7 engineers attended to fix a problem which kept accruing. When the fault happened again I managed to get a replacement. The replacement came in June 2008 and is now showing the same fault as my first machine. It does not spin and comes up as unbalanced. Clothes come out soaking wet! Just phoned comet and they said I would have to pay for an engineer. As soon as I mentioned the sales of goods act he said "Im not going to argue about the sales of goods act, i'll get a manager to speak to you " and then put me on hold. He then came back and said he has emailed his supervisior who will call me back shortly to argue. He then quickly corrected himself saying "argue the case in question" Should be an interesting call! I wasnt rude at all to start with, I jus said "under the sales of goods act my contract is with you and not haier" - this was when he tried to palm me off to haier. As the burden of proof is now on me to prove the fault was present when I purchased it, would my last machine having the same fault and the numerous articles on the internet about this machine and fauilt be enough, or would I need to get an engineer out and then claim the fee back? Just waiting for the call now!

was thinking more the other way around. They cant charge you a fee unless they make it clear on the contract or terms and conditions. Ive just been through the contract and it mentions nothing about credit cards or handling fees.

Hi, I was wondering if I could get a little bit of advice. Just had safestyle uk come round to fit 8 windows and 3 doors. When it came to making payment I was then told there is a 3% charge for using a credit card, however this is the first time it was mentioned to us. When the original sales rep came round, he discussed the finance options, and when we said we would be paying on credit card nothing was mentioned about the 3% charge then. The office to make payment was shut, so there going to call tomorrow. Im guessing i'll have no option but to pay the extra 3% on top. Love the windows and doors, but this has put a bit of a downer on things

I know Dyson are willing to repair it if I can get a copy of my credit card statement, but im pretty annoyed that Barclaycard dont keep these sort of transactions on their system. I would be more then willing to pay the £3 if they could look the statement up on their system, but im not too happy about paying £10, waiting upto 40 days to be sent half a tree in statements when I only need one page! If im still covered by S75, id be willing to give that a try to prove a point - if thats the way to word it!

Thanks for your reply. Thats certainly an option. Also curious as to whether we would still be protected under S75 CCA, as woolworths is no more and you would expect a £299 Dyson to last a little longer then 2 years.

Hi, I purchased a Dyson cleaner back in 2007 from woolworths. Sad to say the machine has now died (It wont start). I phoned Dyson and they said its covered by a 5 year guarantee, however I have no receipt. She typed in the serial number which comes up as August 2005 when the machine was produced. She said if I can get a copy of my credit card statement then there wont be a problem with them repairing it. I checked my Barclaycard account, however it only shows the last 6 months statements. I phoned them up and was quoted £3 per statement - however I dont know the exact month when I purchased the Dyson. As I paid for the Dyson on my credit card, how long does the S75 CCA apply for?

Hi! Received a letter from Experian in the post today. It states that have contatced capital one and it has been agreed to show the default amount being £226. It was £480, however this was made up of unlawful charges which the refunded, so I argued the figure showing on my credit file is incorrect. I was under the impression they would have removed it, as the original default notice would have been made out for £480, so you can go and change the amount 5 years later! The second part of the letter that really got me fuming, was regarding another cutomers address the Halifax sent my loan documents to. Now they have this linked to me as a finiancial address! My bold, but the sheer cheek of it. That left me fuming! I have never lived, never been, never known the address or anyone that lives at it. Ive got a good mind to send a letter to the people at the address to advise them Halifax are disclosing their address on my credit file. They also ignored all my comments in relation to "Fair Processing" and the fac I have not received any documents in relation to this, and that I have contacted the Information Commissioners Office and they state unless this information is given to the applicant, the processing is unfair. What Experain told me to do was to contact the Information Commissioners Office!!!

Hi Slick, No, this is the first time ive attempted to claim back any charges on my Barclaycard account. I was more then happy to settle for £144, but im certainly not settling for £96 - Especially after they told me they were going to refund £144! Not to sure what to say to the woman dealing with in on Monday when she phones back!

Currently claiming back £160 in various charges (late payement, out of order charge) from Barclaycard. Letter sent off and reply received offering £24 as good will! Replied accepting this as a part payment and requested the remaining amout to be paid On the 31st January I received another letter saying Quote: "Having checked our records, I can confirm that you have been charged fees totalling £120, we refunded £24.00 of these charges. In the circumstances, as a gesture of goodwill, I have credited your Barclaycard account with a further £120.00" Strange as the Barclaycards been dead for around 4 years. Phone up and they stated it still shows an outstanding balance of £1200/ I advised this was cleared in 2005 when it was passed to Lowell Finance and I have a letter confirming it was cleared. I asked if they could phone Lowell up to confirm but apparently they "dont do this". I sent the fax last week and phoned upto and asked when it going to be creditded to my bank account. Ive been told the person dealing with it is off for a week, and that its only £96 they are refudning. I asked them to explain the letter and she said "we refunded £24, we wont be adding another £120 - £120-£24 is the £96 we will refund" Im still trying to get my head around it! I would have been happy with the £144, as total charges were £160 (not £120 as stated in there letter" Looks like I may have to take it to court, im guessing the letter will help in my favour, as to me it reads they are going to refund £24 + £120

Just received my reply back from the OFT in relation to the same question. here is their reply: They also included the following document which the ICO also supplied I'll now be drafting my letter back to Experian over the next few days and ask why they are informing people that it was agreed between then, the ICO and the OFT, when quite clearly is hasnt! It seems to be that no-one knows exactly where the 6 year rule has come from!