Hello, new to all this but felt I had to make a comment. I used to work on the Barclays 'outbound' department at Doxford park, Sunderland, that was featured in last nights Whistleblower. We set it up in 2001 and its still exactly the same. The 'account executives' were still using the same sales speel that we were told to use 6 years ago so its not like its a problem thats suddenly surfaced, its been going on for years.