Hi Multay, I tried to PM but I'm not allowed, I was going to send this- Hi, I have only just seen your message. I hope you have got on ok. Basically I complained directly to QQ and got what appeared to be a stock answer denying irresponsible lending. I was not happy with this reply so made a complaint to the Financial ombudsman as to why I thought the lending was irresponsible. I honestly described the situation, that what is meant to be short term lending became long term in rollovers.
Be prepared to provide your bank statements. When the FOS challenged the lending I got a positive outcome within about 3 weeks.
Hopefully you have now too.
Be patient, the FOS do an excellent job, and if they agree with you or some of what ou claim, they will tell QQ. My wife has just got a 4 figure refund too after using the FOS.