Thanks for all your replies, it has helped, finally plucked up the courage, all we need now is the address to send it to, does anyone know which Barclays address we send the letter to asking for our money back? Thanks, this forum is great, really supportive. Sleepydog

Hello again, Thanks for all your replies, it did help. We've finally managed to work out how much they've taken over the last 6 years. It adds up to over £3,000!!! Now we really want to get our money back, those £20-£30 really add up! We can't access the spreadsheets, so we've typed up our own spreadsheet of charges. The headings are: dates, reason and amount. Is this sufficient? Also, do we now send the 'preliminary approach for repayment' letter with the spreadsheet, it feels very daunting, not sure if this is the correct thing to do, it seems very final? Thanks for all your help, hope you can help on this one. Sleepydog

Thanks for that, makes us feel better. Will wait for the statements and see what happens!

Hi everyone, we've just started to fight back against Barclays. We've already sent the 1st letter (SRA) and have today received our reply. We're confused regarding the 'Manual Intervention'. Can anyone help please? Is it really going to be this hard?

Hello everyone, we're new to all of this and have just started with Barclays. We sent our first letter (SRA letter) last Friday 16th and today received the first reply stating that they are under no obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. However they will supplycopy statements and on this occasion free of charge, blah, blah, blah. The bit we are unclear about is about 'Manual intervention'. It states that the Data Protection Act does not oblige the bank to comment about internal policies and procedures. blah, blah, the bank does not hold the information you have requested in a form that would be covered by the DPA. Help, it then carries on to say 'for the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervantion. HELP, please can anyone suggest what we should do not. We assume that the statement bit is ok but assume they are fobbing us off about the 'manual intervention'? Any offers of letters to send next etc. Getting desperate already!

Hello everyone, we're new to all of this and have just started with Barclays. We sent our first letter (SRA letter) last Friday 16th and today received the first reply stating that they are under no obligation to present information according to any particular format. Therefore, your request to assemble a schedule of charges is turned aside. However they will supplycopy statements and on this occasion free of charge, blah, blah, blah. The bit we are unclear about is about 'Manual intervention'. It states that the DPA does not oblige the bank to comment about internal policies and procedures. blah, blah, the bank does not hold the information you have requested in a form that would be covered by the DPA. Help, it then carries on to say 'for the avoidance of doubt, the fact that we do not generally record information in a way that is caught by the provisions of the DPA, is in no way an admission that there was no such manual intervantion. HELP, please can anyone suggest what we should do not. We assume that the statement bit is ok but assume they are fobbing us off about the 'manual intervention'? Any offers of letters to send next etc. Getting desperate already!