Have checked royal mail and my letter wqas received on 23rd Feb - 14 days to reply....

sorry I meant Arlington Business centre!

I just wondered is the complaints address given on HSBC website (Arlington Road, Leeds) the correct one to use for the prelim letter? thanks

Thanks for this - I'll keep you posted!

Hi everyone, I looked into reclaiming my charges a while back, but it semed that most people are claiming for thousands, whereas my charges only amount to about £600 so I wondered whether to go for it or not. Anyway I've had a good think and I dont see why HSBC should get away with it - no matter how small or large the claim.... so (with a little persuasion from my fella) I've finally decided to definately go for it. Have had another read through the guidelines etc, have printed all my online statements and am now in the proces of going through and highlighting all my charges in preparation for the first letter (will use the template). The majority of my charges relate to 'total charges' (for going over my overdraft limit) I'm thinking of just claiming for these and not bothering with interest, as I'm not claiming masses anyway and it seems quite complicated to calculate the interest on these charges - does this seem sensible? thanks, wish me luck! x

Hi all, I'm totally new to this website - only found out about the possibility of re-claiming bank charges the other day but ws very interested as have been taken for a mug since 2001 by HSBC to the tune of £586.50 - not a fortune but the charges have infuriated me for years - go overdrawn by a few quid and get charged the earth! Anyway, have decided to follow the steps recommended to try and get my money back (fingers crossed!) I have been through my statements online and highlighted all the 'total charges' which has given me the number of £586.50 How do I know if these all relate to overdraft fees as it doesn't specify on the statement? Also do I need to request the info under the data protection act even though I can access the info online? Am in the process of reading through the FAQs and will be using the templates in the library (very handy) - it's taking a while though and I wanted a quick answer to these questions so I can get started - being all enthusiastic and raring to go! Thanks for any help