Have received the cheque today, paid it in through the post office this evening. Now waiting for it to clear. Will prepare N279 and send off once cheque cleared. Expect that to be sometime next week

I'll leave the R number discussion to you guys. TJ, it does make me think of Trump's genius solution the other day that if they don't test, they won't have as many cases. This is an interesting comparison between the way the UK and Germany handled the epidemic. When the Paris area and eastern France had huge numbers of cases, Germany had sufficient beds available to take some patients. https://www.theguardian.com/commentisfree/2020/jun/24/germany-coronavirus-britain-health-spending-test-trace

Welcome to the forum. I know that you have come here from the Facebook group and so it will be very helpful if you would feedback to that group from time to time any progress that you are making here. There are over 10,000 people in the Facebook group and as far as I can tell very few of them are bothering to pursue their lost items and it seems to me that most of them give up. The enquiry transcript you have posted up is very helpful. Thank you. However, the dates at the top of each entry are rather squashed together – but I take it that the latest exchanges at the top. Please correct me if I'm wrong. We know enough about Hermes by now to know that it's not worth beating about the bush. You've lost £89 plus about £9 delivery fee and although it's not a huge chunk of cash – it's better in your pocket than anyone else's. I'm afraid that you will have to threaten Hermes with a small claim in the County Court. This is very straightforward – and you should read around on this forum about the steps that you take. It's not difficult but it's worth knowing what comes next so that you have confidence. Let me tell you that in respect of this kind of sum, Hermes will very likely put their hands up – although they will probably test you to see if you are actually prepared to spend the claim fee. In order to bring a small claim, you have to you first of all give them a warning – a letter of claim. That will give them 14 days after which you issue the papers. Only send the letter of claim if you intend to go through with your threat. Don't bluff. You lose credibility and it only brings comfort to Hermes. I can almost guarantee you that you will have to issue the claim on day 15. After that, it's highly likely that Hermes will put their hands up – although they may force you to a hearing – or at least they will force you to pay the hearing fee which I think is about £50 or £60 for a claim of this value. However, if you win then you will get all this money back plus the value of your claim plus interest. If you lose then of course these are your risk factors and you will lose this money. Because the exchange with Hermes seems to indicate that first of all they have been changing their position – they claim that there was a delivery – then they claim that there was not. They have eventually agreed that the parcel is lost but they are now saying that because your item is on their prohibited items list, you are unable to claim. We consider that this is complete nonsense. The fact that an item is made of glass or contains alcohol or in some other way is prohibited, as not affected the risk of loss. This is all fully explained a you may have seen these already if you have been reading around this sub- forum. If you want to bring a claim against Hermes then tell us and we will help you all the way. It's not complicated and you don't need any particular form of words. Also, if they force you to a hearing, it is likely to be a video or telephone hearing because of today's virus crisis. I rate your chances of success is better than 95%. I rate the chances of Hermes putting their hands up at better than 90%. There are two reasons why Hermes would want to put their hands up. Firstly, because the amount of money you are claiming is so negligible as far as they're concerned, it's not worth their while defending it. You will be one of the very few people of all the victims that has broken through and taken some direct action. They can't be bothered to defend when they are simply dealing with "stragglers" – which in a way is what you are! The second reason they wouldn't want to defend is because you will be challenging the principle of the "prohibited items list". Hermes will be well aware that if there are court judgements which say that these lists are unenforceable – especially in relation to lost items, that the flood doors will open and they will have claims all over the place. Hermes absolutely will not want this to happen. I suggest that you have a quick read around this forum about bringing a small claim in the County Court. If you are satisfied that this is what you want to do then we will help you with the letter of claim and then we will help you draft the claim form. You will have to register on the court service Moneyclaim website and you will start your claim online. It won't take more than about 20 minutes.

So you did get a booking reference......I assume you have checked the following out in your exhaustive search? https://www.britishairways.com/travel/webforms/public/en_gb/?eId=120001&wfpId=customer_receipt Andy

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