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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

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      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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edale vs Barclays**DEFENCE STRUCK OUT**


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After panicking when Barclays put in a defence I signed up to CAG and received some very helpful advice, so thanks everyone who contacted me.

 

My story

 

I sent the letters requesting charges back for two accounts, to receive standard letters delaying a decision, so after another delaying letter asking me to wait another month I filed my claims online.

After my claims were defended by barclays (standard defense) they were transferred to my local court.

 

In the mean time I received a reply offering me a really low sum which was for both accounts. (obviously refused this offer!):(

 

I then received a letter from the court informing me the Allocation Questionnaire was dispensed with, (this is when I started panicking). So after reading advice from some very nice people on this site I set to preparing my court bundle. I also wrote to Barclays with a settlement figure which was minimally lower than that being claimed (to show the court I was making an effort). I was still awaiting a reply from them when on saturday a letter from the court came as follows:

 

Without a hearing

of the courts own initiative

1. The court of its own motion is considering striking out the defence as an abuse of process on the basis that the defendant has settled all previous claims of this nature.

2. If the defendant objects to this course of action, it is to file at court by 4pm on 09 jul 2007 a schedule setting out a list of all claims it has pursued to trial and all the claims it has settled.

 

:DWell my reaction to this was of great joy as you can imagine, I rang the court asking if I would need to send anything for this date. I just had to wait until July 12th when I would be sent a letter depending on what Barclays reply was to the courts, was also told this is how the court is dealing with all of this type of claims.

 

Anyway my saga is nearing its end cos Barclays have decided to settle my claim for charges (the amount I offered to settle at) to avoid wasting the courts time and it is strictly without any admission of liability on their part! :rolleyes:

 

However, if I accept their offer it is on the condition I agree to the offer as full and final settlement and I agree to keep the existence and the terms of the offer confidential between us. It also says payment will be made to my Barclays account but don't see how cos its been closed for the last two years.

 

:confused:Any advice on how I should deal with this final hurdle would be much appreciated

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Yey edale, well done ... another example of B's going right to 11th hour.

 

Firstly, "the existence and the terms of the offer confidential between us."

see http://www.consumeractiongroup.co.uk/forum/announcement.php?f=92&a=94

 

Certainly you are accepting that it is full and final settlement of this claim but it is not offered or accepted with conditions that Barclays want to attach!! When will they work out that they can't dictate anymore?

 

Also, B's are idiots as far as allocating settlement payments. They advised me recently that they were arranging to pay a settlement into my Classic Current Account - that'd be the one I closed in January of this year?

 

They just don't bother checking which indicates to me that they are using template response letters and not aware of individual cases at all. Just advise that it must be by cheque. It's your money, your call and you tell them how you'll accept payment, not the other way round! :)

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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Crossing out the terms I don't agree with and signing sounds ok. Maybe I should also cross out and amend the (I agree to the above terms of settlement) with I accept this offer as full and final settlement ONLY.

 

Its hard to send back with a rejection letter when it seems to be the last hurdle!

What do you think

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Edale

 

Dont send a rejection letter if you are happy with the figure offered. If you phone the litigation team and tell them you are not happy with the terms i am sure they will confirm what i said above. The thing to remember is that they want to settle, but it is your claim and you dictate the terms. Them asking for confidentiality is standard but if you read through some of the **won** threads you will see that everyone is removing that clause. Like i say phone the lit team and tell them

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Just spoke to a Sharon Daboul in litigation & disputes. They are happy to accept the letter back with anything I don't agree with crossed out and signed. Also they will send payment by cheque as I no longer have accounts with them.:D

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Thanks to everyone for the support but I will hold off having a drink until the cheques arrive;)

 

To Livelylad - I will scan the court order as soon as poss (son been messing with computer again and lost printer drivers) I don't know how he does it???? Order was from Rhyl County Court - District Judge Thomas hope this helps

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hi, we've gone through exactly the same as yourself, i issued a judgment last nite at 12.05am (03-07-07) and as far as i was concerned that was it!! as i understood barclays had until 12pm last nite to enter a defence? ive been checking the progress on line for most of the day today and it wasnt until this afternoon i saw that they'd put in a defence? is this right do you think? so mcol has now said that i can no longer continue with the claim online and that i will be hearing from the court shortly! quite scary, but im determind to carry on. we are claiming charges for 3 current accounts and was made an offer for half the amount about 7wks ago? sent 1st letter asking for statements on march 3rd? what will i need 2 go to court? statements? letters?:confused: ps, we live in south wales!

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