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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hsbc bank charges **WON in COURT post-OFT!!!**


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thanks to both of you... you know how it is you start to panic when court papers are flying round and you know it has to be just so!!! have sent in schedule of charges with all info on so should be o.k!!! the other thing is on my directions it is asking for schedule and statement of evidence (see tread on here with my directions on) i have saved all court bundle links from here but it seems alot of paper... do i need it all???

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hi freaky... i havnt had to do AQ (but still had to pay £100) and was looking at post 15 that lateralus left for me on this tread... is this just for AQs or part of standard court bundle??? you see i also have copy of lottes statement of evidence and that doesnt look as long??? can i use this one or do i need both?

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sorry freaky i have sussed it now i think... post 15 on my tread is new stategy for AQs... but included in that is a statement of evidence... just had to look in right place (ie post 55 in new stratedgy).. so only need one statement of evidence but loads to support it??

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yes got love... think im gonna use lotte's SOE gonna give it another good read and check i have everything!!! its great how once you get it straight in your head how easy it is!!! and also once you find what you are looking for its all in one place with just the click of your mouse!!! thanks for your help and watch this space... success story on the way!!!:) :) :)

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The following directions apply to this claim:

 

1) The Claimant shall within 21 days or service of this order send to the Defendant and to the Court:

 

a) A schedule (unless one has already been sent to defendant and to the court) setting out each charge repayment of which is sought, showing account number, date,amount and reason ( if any) for that charge being made;

 

b) A statement of evidence, if such is to be relied upon, is surpport of the claim together with copy statements or other relevant documents.

 

If the Claimant fails to comply with this order, the claim will be struck out without further order.

 

 

ok those are your directions - within 21 days of the letter - you must send a schedule showing what it says to the court and to dg and also a statement of evidence......

 

that post 15 is three different statements of evidence - showing you how to make them personal - by changing dates, charges, and anything that makes it relate to you.

 

this must be sent to the court (and dg) - i'd have sent them together - with a note - saying as per the directions received by the court i am sending ...... and .......

 

did you already send the schedule? i'd send them both together with a cover note and don't miss that 21 days from the letter as your deadline.

 

 

 

freaky you are a very cheeky monkey!

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anybody there??? very excited!!! i have just recieved my hubbys court date!!!(21st august) and get this the judge is only directing for a schedule of charges!!!! no bundle! nothing!!! nowt else!!! aside from the obvious, does this mean anything bad for us??? or is it how i suspect they are inundated with trees!!! (paper) and just fed up with it all???

 

 

have posted directions below so you can all have a read!!! as anyone else had these directions (derby court)

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here are the directions:

 

1) the following directions apply to this claim:

 

2) The claimant shall provide within 14 days of service of this order send to the defendant and to the court:

 

A schedule (unless one has already been sent to defendant and court) setting out each charge repayment of which is sought, showing the account number, date, amount, and reason (if any) for that charge being made.

 

If the claimant fails to comply with this order, the claim will be struck out without further order.

 

3) the defendant shall within 14 days thereafter file and serve a witness statement in response to the claimants schedule, stating in respect of each item claimed:

 

a) pursuant to what contractual provision such charge was made, producing a copy of the contractual document relied upon;

 

b)whether such charge is accepted to be a penalty, and if not why not;

 

c) if such charge is alleged to be pre-estimate of the defendants loss incurred by the claimants actions (whether or not such action is to be treated as a breach of contract between the parties), all facts and matters intended to be relied upon as showing that such is a proper estimate of such loss, and all evidence to be adduced at trial as to what the true cost of dealing with the matter was.

 

if the defendant fails to comply with this order, the defence will be struck out without further order and the claimant shall be entitled to enter judgment.

 

4) the court must be informed immediately if the case is settled by agreement before the hearing date.

 

 

now i may be getting a bit excited for no reason but it seems to me that this is all GOOD! GOOD! GOOD! we have 2 claims with barclays as well and they are the same as above!!! someone please share thoughts with me can't contain myself... gods knows how i will feel when they all pay up!!!

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Yes that looks good to me,

 

Think its worth a phone call to the court to make sure they havent misplaced your shedule of charges or if the judge had a problem with it, it doesnt read like that but I'm wondering why hes asked for this.

 

DG have a lot more work to do to comply with their directions you will get an offer before they are due to submit this and if you dont you can ask for the defence to be struck out on the grounds of abuse of process.

 

pete

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goody Goody Goody... Only Recently Sent Soc In So Not Worried.. But Gonna Send In A Revised Schedule.. But Did I Need To Update It With Interst Up To Date Or Just The One I Did Back In March?? Regarding 8% Interest..:) Im So Happy Today No More Printing Masses Of Paper Work!!!

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you there pinkdutchess??? have you read my directions posted above regarding other hsbc claim and 2 barclays claim... judge only directed me to provide SOC!!!! how great is that!! has anyone else only been asked for these??:)

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the courts are getting fed up at last!!! trouble is will DG be able to get all monies owed to pending claims they have at mo and with these new directions coming thu now will be even more swamped with a need for swift payments.. not our prob i know.. but still may need something new to make sure people dont slip under radar!! just have to keep on top of timescales etc!!!

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castlebest...just had a look at that tread you left regarding chris' directions and he still has to provide statement of evidence!! or have i missed something!!

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thats why this site is a must when reclaiming... every one can watch everyone elses back!!! still a newbee but getting really into it and driving hubby mad as he cant get near pc!!! its addictive!!! but essential!!

 

debbie :)

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only reason i picked up on it was cos you were busy with about a trillion other people on a trillion other posts and i just had mine to watch!!! keep up the good work pete!!! dont know how you keep up with everybody!!!

:)

debbie

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hi there all... been waiting for everyone to sign on.. got my directions from court today for hubbys claim plus 2 claims for barclays... judge only asking for SOC... so dead chuffed!!! see post above for directions i have copied.. judge asking banks for everything still... that should wake their ideas up...

thoughts please...

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