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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Martynh V Cap One***WON***


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Does anybody have a list of the % APR over the last few years - the printout they have sent me doesn't detail this.

 

At the time of the charges I was on a 0% interest for 6 months but that was 5 years ago so for the last 4.5 years I could add CCI to this if I knew them

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There should be a figure on your statements below the transactions section. It will read something like:

 

Purchase Interest 1.085%

Cash Interest 1.074%

 

Once you have found the figures, type them into this calculator, the part half way down on the left. That will give you the APR. Don't use the spreadsheet as it's for bank charges only.

 

http://www.zen122856.zen.co.uk/CompoundSheet_v1.8.xls

 

There is a later version this link will take you there.

 

Uk

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This seems to be the way they are sending out info now, just printouts and not statements, if you really do not have any old statements you can either use the rate published on their website or give them a ring and ask them to confirm the APR 0800 9524914.

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  • 1 month later...
  • 3 weeks later...

received offer letter from them last week, usual line of our charges are just (at £20) etc etc, but goodwill gesture we'll refund you the charges only.

 

Should I go for the interest too ? it was included in my original request for repayment , and of course the DPA £10 fee :D , these 2 figures almost double the claim ?

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Without doubt martynh99, go for the interest, at best you will get paid out in full, worse case scenario they will repay all purchase interest you have paid on the account, either way you can't loose. If you do not claim the CCI all you will get is 8%.

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  • 2 months later...

Well done. . Congratulations

WARNING TO ALL

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