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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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andypadd v HSBC **WON**


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and just to make sure you are on the straight and narrow - you've sent a prelim. request with a list of charges(not statements), then 14 days later a letter before action then 14 more days and you file your claim.

when you are doing your particulars of claim - there is a template in the library and i'm quite willing to send you mine to use as another example - just come here and let me know if you want them.

good luck with your claim - follow the steps and you will get your money back

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  • 2 weeks later...
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andy, please stop starting new threads for every question - it makes it impossible to help you as we don't know your story - just keep to one thread and ask a question and we will help.

you need to do this now:

 

After You Have Issued Your Claim

Once you have filed your claim, you need to send 2 copies of your schedule of charges, clearly marked with your claim no. + a brief covering letter asking for them to be filed with your claim to:

 

 

Quote:

The Court Manager,

Money Claim Online

Northampton County Court

21-27 St. Katharine's Street

Northampton

NN1 2LH

 

Dear Sir/Madam

 

(Your Name) –v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a schedule of penalty charges taken from me by the defendant, along with interest claimed at the annual rate of 8% pursuant to section 69 of the County Court Act. The interest in addition to the amount in charges equates to the total amount of my claim, namely £(AMOUNT).

 

I respectfully request that the enclosed schedule should be attached to the particulars of my claim.

 

Yours sincerely,

 

 

 

and this for DG:

Wait until you receive the Notice of Acknowledgement (not the Notice of Issue) from the court and then send a copy to the bank’s solicitors, since they are the ones who will now be dealing with your claim. Their name and address will be on page 2.

 

 

Quote:

Dear Sir,

 

(Your Name) -v- (Bank)

Claim No: ********

Date Issued: xx/xx/xx

 

Please find enclosed a copy of my schedule of charges relating to the above claim.

 

(If, and only if, you are claiming overdraft interest on your penalties, also include this paragraph)

 

 

I understand you have a policy of initially rejecting claims for overdraft interest. However, should this be the case after you have reviewed my claim, you should be aware that my claim for overdraft interest has been meticulously calculated and double checked. It only ever relates to the cumulative charges within the overdrawn balance of the account at the point that the overdraft interest was debited

 

If it is that in your view the interest is not claimable, I am prepared to discuss this with yourseves and the judge in court.

 

Yours sincerely,

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  • 3 weeks later...

so, it's saying it's not time yet - press again after midnight or wait until tomorrow - press it once each day til you get something new - if nothing by monday - ring the mcol helpline just to ask what is happening with it - they are very helpful. it should be 28 days from the date of service. it is deemed to have been served 5 days after it was filed. so you can figure 33 days from the date you did the mcol.

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  • 2 weeks later...

so, what does it say on the mcol - that you can't proceed any further - that would be because they submitted their defence. if so, when is it dated, 3-4 days after they submit their defence - you should receive notice of transfer to local court along with a copy of their defence. if form holds - the aq's are now being dispensed with.

each local judge has a number of options on how to deal with it so, it really is a matter of watch and see - but on the other side - the dg side of things - you can now start with nudging them a little - by letter - my advice is one letter every 10 days to dg along with a breakdown until you get an offer. see the two aq threads in my signature for ideas for the letters.

 

back to the court stuff - if it's not been defended - you could press the button if it allows - don't get too excited if you can as the courts regularly allow them an extra 7 days to defend (why?????), so try to press the button, if it's defended watch for paperwork - if none comes after a week ring mcol and ask what's happening and if it does get to you - see what it says and get back here for more advice - but in the meantime - start your first letter to dg.

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give them a full week - so say friday next week - and them give them a ring to see if you need to be doing anything or if they have anything to tell you and enquire about the aq fee - if it will be payable.

 

and if i had the numbers for sat. night - i'd share them with you!

but i'm getting better - i've had 2 tenners in the last month - after about a yearlong dry spell!

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here you go:

 

aq info:

Allocation Questionnaires - A guide to completion

this is your step by step completion guide -and here is:New strategy for Allocation Questionaires

and here is how to use it:

for section g of the n149 (section h on the n150), use the wording in blue on post #3 of new strategy link, and then attach draft order for directions - use wording on post #2 of new strategy link(the bit in blue) making sure to add your name and court claim number to all pages. simple as that. just follow the steps with these two minor additions. the draft order is just asking the judge to order both parties to lay out their wares within 14 days of him ordering it - so it shortens the length of the time to a court date - and as dg/hsbc/all banks don't want to do it - they will pay up by offer or just not file their aq in which case you also win.

 

on, the other front - of this two pronged thing - have you sent dg a breakdown of your charges - it is advisable to do that, as they always ask for one before they offer anything - so it saves a couple of days.

and unless your claim is for under 1500 and wouldn't incur the filing fee of 100, i suggest leaving it until the aq is nearly due before filing it - as dg have been coming in with offers just before the due date in several cases.

 

 

 

and as for the nudge letters - post 1 of my two aq threads in my signature below.

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  • 2 weeks later...

good time for a letter to dg - there's one nearly ready for you in there - they are in post 1 of my aq threads - in my signature.

wait a day or two passed the deadline for the aq and ring the court to see if dg submitted theirs - then write a nudge - and send them a courtesy copy. can't add on the fee - so just letting them know you've filed and they have/have not.When you have filed your AQ................

New---after 28 Days - Maybe No Aq!!!!!!!

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  • 3 weeks later...

yes, we can see them - put some clothes on, andy!

oh, my eyes!!!!

 

i'd hold off on the court bundle until they give you a date - it seems they haven't granted the draft order as yet - you'll hear something soon towards a court date or what they want - just keep in touch.

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  • 2 weeks later...

ok, well that's a lot of info -

here's a thread to read: GOT A COURT DATE? A guide to the later stages

 

also, your full court bundle needs to be to the court and to dg 14 days before the hearing date. if dg runs true to form - once they receive your bundle - they will make an offer.

 

i'm questioning that last sentence. did you send a copy of your breakdown to the courts and to dg at any point - we usually say to do if after your claim is acknowledged. if you did, fine. if you didn't - let's get them sent off now. so, whether is yes or no tell us so we can say what you should do now. did you send your breakdowns?

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here's the whole court bundle thing - it takes a bit of copying to get it together - but follow it through and come out with three complete copies - one for dg, one for the court and keep one - and take the originals with you if it goes to court - but almost always - when dg gets the bundle - they make an offer and it never sees the court.court bundles for dummies

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think freaky go sidetracked by the m & s chocolate descriptions on another thread - he'll post an acceptance letter or i will later - won't get there now til monday so no big rush -

thing is YOU are the claimant so YOU will be accepting the offer on YOUR terms not theirs - so bollxxks to confidentiality and any other conditions they put in it - you will be sending back your own acceptance letter.

 

and - C O N G R A T U L A T I O N S

and don't halt the claim until you get your money - but when it arrives write to the court telling them it has been resolved.

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Date

Dear Whoever

Ref: Your Offer of Settlement

 

Account: xxxxxxxx

Sort Code xx-xx-xx

Claim No: XXXXX in XXXX County Court

 

I acknowledge receipt of your letter date xx/xx/xx and your settlement offer of £XXX

 

I accept your offer as full and final settlement only for this claim of bank charges made on my account between xx/xx/xx and xx/xx/xx(dates of first and last charge)

 

I accept this offer without prejudice and I reserve the right to make any further claims should you apply future charges that may be considered unlawful under common law or in violation of the Unfair Terms in Consumer Contracts Regulations 1999 or Unfair Contract Terms Act 1977.

 

I will be willing to withdraw my claim upon receipt of unconditional full settlement of my claim.

 

I am also not prepared to agree to any confidentially clauses you try to impose, unless of course your client wishes to make an offer of due consideration in addition to the amount of £xxxxx, in order to be afforded this privilege by myself.

 

I trust that you will find this arrangement acceptable.

 

Yours Sincerely

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