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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
        • Thanks
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hello, confusion re debit interest?


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Hi Barbara. To be honest it is virtually impossible to claim back the debit interest as it is to hard to work out which part of it apllies to the charges. My claim was for £3,700 and the debit interest in total only came to £100 without working out what % of that was for the interest on the charges. I wouldn't bother with the interest just go for the big stuff!! If you are unsure what to claim, have a look at my threads or give me a 'shout'.

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I successfully claimed debit interest back from the Halifax on my currant account. If it is showing at the end of the month this is the interest your sister is being charged for going over the limit. I took the line with Halifax that they had worked it out for me (bless their little cotton socks) and I added it on to my claim in a 3rd column on spreadsheet.

 

 

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Thanks very much, the Co-op have worked it all out in a separate column, I've already sent the letter off asking for the amount now, is it too late? Also, on a different subject, I read an article in the paper saying that she needs to set up another bank account in case the Co-op close hers, can they do that when she's got a large overdraft and no way of paying it back?

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You could send off an amended lba or just leave it till you file your N1. This might sound silly but will the courts let you file for her? I mention this as companies that will get money back for people but only claiming 25% of recovered total for themselves (or more) cannot legally represent another party in court. Might you be in the same boat? If you are doing it for her but if letters have her name and address on them then I am again talking a load of old rubbish for which I apologise.

 

Closing accounts could definately be called retaliatory action but she might want to open a parachute account just in case. She could then arrange for the overdraft to be paid off when it suits her instead of the bank having first call on her income. Offhand I can't remember the last time this happened.

 

 

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