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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Need more grounds than just the penalty clause arguement....


Russe11
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"The courts are normally pre-disposed where possible to uphold contractual terms that have been freely agreed between the parties. Thus, other than in the most exceptional of cases, the courts are unlikely to find a liquidated damages clause to be a penalty clause. Consequently, other than in the most blatant of cases, it would be foolish to rely on overturning a liquidated damages clause on the basis that it was indeed a penalty clause, after the contract has been entered into."

 

 

So what other grounds have they done wrong ?

 

Though is it best to just state the reason is, I found out the reports show the banks made 3 billion from penalty clauses there fore they must be overcharging ! state the obvious, but would it hold up..... I'm trying to see how strong I the case really is....

 

Is it garenteed that if my case is such on the penalty clause rule, that the court will have to ask the bank how it comes to these figures ?

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Please could you give your sources when you quote them. That way we can understand the context in which the statement to which you refer was made.

 

However it seems to me that the important qualifier in your quotation is "freely agreed between the parties".

 

The law relating to penalty clauses has developed to give some protection against dominant contracting partners.

Where there has been free negotiation bewteen the parties, then this is less likely to be so.

Where one party imposes his standard form contract up on a consumer - such as is the case of the banks, then it can never be said that the contract has been freely agreed.

It can not even be said that the customer had the choice of banking elsewhere on better terms, because all of the banks operate in broadly the same way.

 

Because of this, the quote you give is most unlikely to be applied against a customer who takes on his bank.

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  • 4 weeks later...

Of limited relevance in my opinion.

 

The contract in the case is not a consumer contract, but one negotiated at arms length between two commercial organisations. As noted above a standard form contract of a bank is not considered to be freely entered into with its customer.

 

The predispositioon of the court to uphold such damages clauses stems from the ability of the parties to agree on an equal footing about the terms of the contract. The Unfair Terms in Consumer Contracts Regulations quite clearly state that contracts between banks and customers "shall always be regarded as not having been individually negotiated" - See Regulation 5 (2) and, in respect to charges, Schedule 2 1(e).

 

Hope this helps.

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  • 13 years later...

This topic was closed on 03/05/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support their.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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