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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hephalump V Ulsterbank


hephalump
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On the 14th of March I sent off my letter for statements...no response.

Then letter arrives dated 2nd april on the 20th five days short of the 40 day expiration date, saying it was a joint account and could not be dealt with, with only my signature and it could not be completed until my husband signed and then the 40 days would start...not on your nelly(as it turns out this is a stalling tactic as either one of us has the right to request information on accounts without the others signature) I rang the 'Information Commissioners Office,and was told to quote 'Data Protection Act part 2,subsection 7, paragraph 4b. THIS SHOULD PUT AN END TO THEIR FARCE AS IT CLEARLY STATES THAT WHERE THERE IS A REASONABLE REASON i.e. a long history of giving either party information without first obtaining the others permission. Also told them, tongue in cheek, that they may have an internal postage problem which they may need to investigate. Well here's waiting also told them I would be sticking to original timeline.

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Okay I need help, the bank is saying i have no hope of receiving my statements they haven't done anything. They have said 1st letter not legit as it did not mention words data protection act although a susequent letter (WITH MONEY ENCLOSED) the very next day did and acceptance of £10 has been carried out. They say whole thing will have to recommence even though they've taken money and I'll have to wait another 40 days from date next letter is received by head office-not my deadline. This was also reinforced by customer relations department 40 days commence when they say so!!!!!HELP PLEASE

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Sent S.A.R - (Subject Access Request) last October.

 

Complained to Information Commissioners Office in December

 

Information Commissioner kicked BCard's butt in January.

 

Issued small claim against BCard for non compliance in Feb

 

Finally got statements a few weeks ago

 

BCard up in Court next month to pay me what all their faffing about has cost me.

 

:D

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Its all just part of the craic, hunny.

 

You will get there in the end, but it can seem like uphill work at times.

 

Just take your time- "slowly slowly catchee monkey" as my grandad said.

 

(No idea why he said that, he never had a monkey that I know of!)

 

:D

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Yeah but heres hoping we won't be the ones left sitting in the trees at the end- as we will have evolved and they'll still be twiddling with their bananas and trying to work out who to use the skins on next time.

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Thats the spirit, hephalump!

 

They will be playing with their bananas, wondering what the **** happened and how it has all gone horribly wrong for them, picking fleas off each other, muttering- "this was not supposed to happen!"

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:p THATS THE SPIRIT, hopefuly will meet again,perhaps tomorrow. Must go and pick the fleas of my little monkeys and perhaps give them a banana- if there good. Ta for now. GREAT CHATTING TO YOU, YOU'VE LIFTED MY SPIRITS ANYWAY.:)
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