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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Homer J v YB - ANOTHER ONE BITES THE DUST !


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Well you may have read through other peoples posts that my partner and I are in the process of reclaiming some charges from the Yorkshire Bank. To briefly outline the story so far:

 

DSA = Data Subject Access

ICO = Information Commissioners Office

 

Wrote to bank asking for a DSA.

Response - no can do

Spoke to bank to discuss DSA

Response - still no can do

Letter confirming this and cheque returned.

Spoke to ICO - was told to put copy transactions rather than Statements

Letter to Bank to request copy transactions

Complaint lodged with ICO.

Estimated Charges guessed by us and court claim started.

Still no response from bank after 40 days

ICO spoke with bank - no response after 14 days

Contacted ICO - ICO advised they would make contact with bank

Bank contacted me to say they would give copy of transactions within 7 days

Bank Acknowledge and Defend Claim. Instruct external sols with list of transactions.

Copy Statements for one account and not other 3 arrive on doorstep 7 days later.

Correspond with solicitor having seen defence filed and sols ask for 1 month stay.

Still waiting copy statements from bank for other accounts.

 

So this is where we are today - our one month stay officially ends over the weekend and I am told by the solicitors that an offer is in the post. The offer has transpired to be less than the actual charges applied against our account 4 years ago, no offer to reimburse court fees or anything - another delay tactic! Do not go there if anybody else gets this far!

 

I have told them that we are unable to accept anything less than the actual losses incurred and gave them until close of business today to make that offer to avoid a court hearing. No response so it now seems as though we are going to have to go to court.

 

Maybe we will be the landmark case? Anyway, I am really looking forward to it and I know that we have the sufficient ammo to argue these punitive and unlawful charges.

 

I will keep you all posted on how it goes.

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Blimey. When you say 'going to court,' do you mean you will be raising the claim on Tuesday? If so, then it is a fair bet that they will settle quite soon.

 

But anyway, good luck...you are obviously very determined to get your money back.

 

The banks sols asked for a 1 month stay, I agreed as I thought the sols had realised what a mess the bank had made of all this. We have failed to reach an agreement as their offer was about 50% of what I needed to claim my charges back and court fees. I now have to write to the court and say that mediation has failed and I want a hearing!

 

I am determined and I really think that they want to go for it. I did put in my last letter to them that I was not afraid to be the landmark case should they proceed to gain an actual judgement - which I am not.

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I think we stand a good chance too.

 

I just hope that their legal eagles dont start baffling us with all the legal jargon. I guess, I will just have them to get them to explain everything if they do!

 

I have a few points that I want to focus on and I know its all about getting the judge to side with you over the other party and believe I can do this with

 

Failure to comply with DPA

Failure to supply information required

The fact that they have admitted that the charges they applied were pre-estimates of losses and not actual losses.

The whole contractual law and liquidated damages argument too.

 

I have supporting letters from others where they are still refusing the DSA requests to their customers.

 

I hope that I can paint a very nice picture.

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  • 2 weeks later...

Yes we had a pre-estimate amount. The amount was not correct and they finally sent copies of all statements for us to check. They offered us a portion, we kindly said no and told them that the only acceptable resolution was full payment plus the court fees that we had incurred.

 

Having received the accurate figures plus interest they decided that "without prejudice save as to costs" that they would accept this rather than go to court.

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You give me more attention than I require. lol

 

Thanks to all the support and I will be donating shortly... Yorkshire or clydesdale will not resist and I hope that EVERYBODY PERSISTS

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