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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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davidscullion vs Capital One**won**


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Phoned thier customer service dept today to try to obtain my long card number from an old closed account. The girl was very helpful, she gave me the first 4 digits of my number then put me on hold. A few minutes later she returned to tell me that under no circumstances do the give out card numbers over the phone. She has instructed a letter to be posted to me with the number on it which i should recieve in 3 - 5 working days. Much easier that i thought it was going to be.

 

I'll get my DPA sent off once i recieve this letter from them.

 

I'll keep yous updated as to my progress.

 

Thanks

HBOS Student Visa - DPA sent 30/03/07

 

HBOS Student Current Account - DPA sent 30/03/07

 

HBOS Current Account - DPA sent 30/03/07

 

Capital One Mastercard - DPA sent 5/04/07

 

BRING IT ON!!!!

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hi if you don't get that letter just send your SAR request and just put in it your name,Address, D.O.B, and some proof of ID. i did this with cap one and had no probs getting my statments from them.

 

godd luck with your claim.

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  • 1 month later...

Quick Update:

 

DPA letter sent off on the 5th of April and my statements were recieved yesterday. I calculate they owe me £318.

 

Letter demanding repayment will be sent tomorrow!

HBOS Student Visa - DPA sent 30/03/07

 

HBOS Student Current Account - DPA sent 30/03/07

 

HBOS Current Account - DPA sent 30/03/07

 

Capital One Mastercard - DPA sent 5/04/07

 

BRING IT ON!!!!

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  • 1 month later...

Standard letter recieved today, thanks for your letter, sorry, have £114 out of your £318 charges back. Time for the next stage.

 

To be fair, out of all the banks i've delt with capital one have been by far the most prompt!

 

I'll keep yous posted!!

HBOS Student Visa - DPA sent 30/03/07

 

HBOS Student Current Account - DPA sent 30/03/07

 

HBOS Current Account - DPA sent 30/03/07

 

Capital One Mastercard - DPA sent 5/04/07

 

BRING IT ON!!!!

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  • 2 months later...

So here goes!! No response to my rejection letter so i filed my court papers 2 weeks ago. Return date is the 24th August. I hope they dont file a defence, i'd just like my money!! Does anyone have the Capital One Terms and Conditions from 2002 - 2003 that they could send me? Need it in case they do try to defend themselves!

HBOS Student Visa - DPA sent 30/03/07

 

HBOS Student Current Account - DPA sent 30/03/07

 

HBOS Current Account - DPA sent 30/03/07

 

Capital One Mastercard - DPA sent 5/04/07

 

BRING IT ON!!!!

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I have a set but not too sure of the date. I believe they are from around that time. I will Pm you the details. You probably won't need them as they always say they will defend then pay up.

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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Thanks alot. Heres hoping your right, I could really use my money back!

HBOS Student Visa - DPA sent 30/03/07

 

HBOS Student Current Account - DPA sent 30/03/07

 

HBOS Current Account - DPA sent 30/03/07

 

Capital One Mastercard - DPA sent 5/04/07

 

BRING IT ON!!!!

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Setteled today charges, costs and interest to the tune of £406.54!!!!

 

Thanks to everyone that has given me advice here, 5% donation when i recieve and cash the check!!

HBOS Student Visa - DPA sent 30/03/07

 

HBOS Student Current Account - DPA sent 30/03/07

 

HBOS Current Account - DPA sent 30/03/07

 

Capital One Mastercard - DPA sent 5/04/07

 

BRING IT ON!!!!

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Well done . . Congratulations. .

 

Thanks for the donation. Glad to see that was quite easy. Any more to go after?

 

Uk

WARNING TO ALL

Please be aware of acting on advice given by PM .Anyone can make mistakes and if advice is given on the main forum people can see it to correct it ,if given privately then no one can see it to correct it. Please also be aware of giving your personal details to strangers

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