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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Zeusie V RBS


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Hi

 

I sent away for my six years worth of statements and received them a few weeks ago. I totalled up my charges, which were in excess of £750.

 

I decided that I wanted to charge them 8% daily interest from the date of application of each charge (which i think is reasonable interest for them having my money all that time) on top of the actual charges and this took the overall total I was claiming for to over £1200.

 

In order to keep my claim under the small claims limit I decided to split the claim in two, and sent a request for repayment of charges with interest for amount under just £750 (for the peroid approximatley 2001 -2003), with a view to starting a second and subsequent claim after this first one is settled (for the peroid approximatley 2004 -2006.)

 

I sent the preliminary letter just over 14 days ago and have received today an offer from RBS which amounts to the charges i have claimed for (but not the interest). TBH I am not that bothered about the interest, but included it as a bargaining tool, which appears to have worked. I just want the matter settled ASAP.

 

Whilst I am inclined to accept the offer, I now understand that certain Sheriff Court's have frowned upon the making of second and subsequent claims and are throwing them out.

 

What I would like to know is, if I settle the first claim at an early stage (having not went as far as raising a court action) would I fall foul of the Sheriff Court (or the FOS) if i raise a second claim which does go to Court (and the bank try to use the "second claim defence" which some banks now seem to have latched onto)?

 

I am toying with idea of just rejecting the current offer for the first claim, and advising the RBS that I am claiming for a higher amount (over £1200) for the full six year period and allowing them a further 14 before i send a LBA if they don't cough up an amount acceptable to me. Does this seem sensible?

 

I realise that this tips me into Summary Cause route, but if push comes to shove, and they fail to pay up, I can just go down the FOS route to avoid any uneccessary worries.

 

So what do i do? Continue with my two seperate claims? Or merge them into one and reset my timescales appropriately?

 

Any views?

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In your prelim + L.B.A letters, you should be asking for the full amount of charges, regardless of the court claim limits, basically in case by some miracle they actually refund them.

 

It is when you come to issue the claim at court, you can either split the claim (unless its the clydesdale) and keep it under £750 (which is £750 + the 8%interest) or you could go for a summary cause claim (£1500 + 8% interest)

Hope this helps

 

S

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