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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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County Court Procedings by EGG


bella2007
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bella, when you get the agreement post it up here for review.

 

Egg agreements that I've seen are flawed and IMHO unenforceable. In particular the borrowers signature should be on the same page as the key financial terms, and there should be a note about cancellation rights - but there isn't!

 

Egg got a ccj against my brother. If I'd known then what I know now I doubt it would have happened.

 

Regards

 

Lantana

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Procedure isn't my strong point bella, sadly, so I'm not sure about which letters to get writing. You should certainly see the agreement well before court, it is essential to your defence. Also, insist that they produce the original on the day.

 

What I can and will help with is unpicking the agreement, get it posted here asap.

 

Regards

 

Lantana

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Bella

 

I can't read your scans, though I tried to enlarge them. However, what I have been able to see suggests you have the same two page 'agreement' as Zubo, which is good news for you and bad news for Egg.

 

Have you signed the page that has the APR, credit limit and repayment terms (the first page)? If not, how can they show you signed up to those terms - they cant.

 

In any case my understanding of the law is that the key prescribed terms must be on the signature page.

 

Is there any reference to cancellation rights on the page you signed?

 

The 'agreement' does not contain the prescribed terms and it is IMHO unenforceable. I would be very surprised if Egg's solicitors continued to prosecute this case once they realise you are aware their documentation is faulty.

 

Regards

 

Lantana

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I can read them much better now thanks Bella and Diskmandave.

 

As I say I don't see how they can show you signed up to the first page, and my belief is that the law requires the prescribed terms to be on the signature page.

 

Even if we were to accept a 'two page' agreement, in this instance they have still omitted your cancellation rights - which are a prescribed term. A statement to the effrect of how you are entitled to settle the account is not the same as 'your right to cancel'.

 

The minimum they need is a piece of paper that has APR, credit limit, repayment terms AND your signature. They have a piece of paper with APR, credit limit, repayment terms BUT NOT your signature. You've signed a statement regarding your rights.

 

Egg have won in court with this agreement in the past simply because people have chosen not to defend against it.

 

With regard to actual wording of the defence I hope perhaps Laiste can drop by again, she's very experienced at that kind of thing.

 

Regards

 

Lantana

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Greetings all, I hope everyone is having a nice weekend.

 

Laiste, your ears must be burning... I haven't a clue about how to actually draft the defence / counter claim as I haven't had to do one yet. Presumably we must wait until Egg's actual claim turns up then we argue point by point and add the counter claim?

 

Regards

 

Lantana

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