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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Halifax Credit Card ***SETTLED IN FULL***


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I asked for statements for both mine and husbands credit card accounts back in March and they still haven't sent them. In fact I haven't heard anything, despite sending them 2 reminders!

 

Has anyone got any advice on what to do next? I can't ring them because I am really behind with my payments and when I ring I get transferred straight to "Retail Bank Collections"! I have arranged a payment plan through the CCCS but haven't had a reply yet.

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They have 40 days in which to supply this, so are the 40 days up yet? If so then you can go to the Library section and send template 3 which is notification of you taking action against them for not complying with this.

 

Unless you sent it recorded delivery though they could turn around and say they never received it in the first place, which of course is very hard for you to disprove.

 

With the DPA its best to just keep hassling them about it. But as i said it is the law that they have to supply it within 40 days.

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The statements for my account finally arrived today after 7 weeks! I can't wait to pay these idiots off and never have to deal with them again. They did kindly waive the £10 as I had been waiting so long - how generous! Will add up what they owe me tonight! Can't wait.

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  • 1 month later...

Use

Halifax plc

Trinity Road

Halifax

HX1 2UJ

Jeep (The Wife & I)

Halifax joint a/c (£3800 charges + £40 interest on charges over 11 years) - paid in full 23/06/06

Halifax joint a/c new charges £1100 - LBA sent 02/08/06

Halifax 2nd a/c (£1500 charges + £150 interest on charges) - partial payment received 13/07/06 (no s69 interest) - AQ filed 07/08/06 - Court awarded 50% of s69 interest (Bank didn't turn up!)

Halifax Visa (#1) Data Protection Act sent - statements arrived - £350 so far

Halifax Visa (#2) Data Protection Act sent - refunded £170

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Follow the route: FAQs > Template Library > Parachute Account > Bank Forums > Spreadsheet

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  • 2 months later...

its not so much as a reply its more im in a simular situation as yorself.i have too fell behind with my payments ive written to them three times now with my proposal of payment via ccs and ,they are going out of ther way to ignore me even though they are procesing my propossal of payment they swiped £415 from my account with out telling me leaving me really short on my morgage that month be very beware of them they are very disshonest, and send all your letters recorded delivery.ive been waiting 2months for them 2 acnowledge my payment plan.

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  • 2 weeks later...

I applied for a refund of charges from both Halifax and Sainsburys. Funnily enough received nearly identical letters declining my request for a refund for £600+ on each (as calculated by tediously going through 6 years of statements) signed by the same person in the Customer Services Department at both companies! The letters state that as I have "signed the Terms and Conditions of Use and agreed to abide by these terms, as a result they are unable to consider any request to refund any of the charges applied to my account".

 

Has anyone else received similar letters and what should I do now?

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.....and what should I do now?

 

Post this into your own thread in this forum, then we can advise you and follow your progress.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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  • 2 weeks later...

CONGRATULATIONS

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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  • 12 years later...

This topic was closed on 10 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

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