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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

B of S mortgage **won**


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The charges on my mortgage from 2001 to 2003 amounted to £130 for unpaid direct debits and unpaid item fees and default letter fees.I cleared the mortgage on sale of flat in 2003.I wrote to bos asking for these fees back and today got a reply from Sean Cooney,cust sevice officer.He states that i defaulted the terms and conditions of the mortgage (no arguaments there) and so they charged me an admin fee and will not refund the charges.

Is he correct or should i submit the court forms?

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The charges on my mortgage from 2001 to 2003 amounted to £130 for unpaid direct debits and unpaid item fees and default letter fees.I cleared the mortgage on sale of flat in 2003.I wrote to bos asking for these fees back and today got a reply from Sean Cooney,cust sevice officer.He states that i defaulted the terms and conditions of the mortgage (no arguaments there) and so they charged me an admin fee and will not refund the charges.

Is he correct or should i submit the court forms?

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If these charges are fees for having breached th econtract then they are probably dispropoprtionate penalties. In this case they would be invalid. have you read the FAQs.

 

Send the prelim letter from the library.

Then the letter before action

Then your claim.

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If these charges are fees for having breached th econtract then they are probably dispropoprtionate penalties. In this case they would be invalid. have you read the FAQs.

 

Send the prelim letter from the library.

Then the letter before action

Then your claim.

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Just got a reply from Sean Cooney - customer service officer.All he states is that a litigation admin fee was added to my account etc etc.I never asked for this to be refunded,just the late payment fees,which he totally ignores.

I will be submitting the claim forms to the Bury St Edmunds court on Friday when I`m next in town.I`ve written to Cooney about this.Unless I hear from him by Fridays post,then off to court we go.

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he states is that a litigation admin fee was added to my account

 

What is a litigation admin fee? What litigation?

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They took me to court for arrears on the mortgage.The litigation fee was for this.That is probably fair enough.My claim is just for the usual charges on unpaid DD`s etc.

Post just been.The courts have sent my form back because BOS is domiciled in Scotland so I have to add the following at the bottom of the particulars of claim:-"The Court has Jurisdiction under the Civil Jurisdiction and Judgement Act 1982 and there are no proceedings pending involving the same cause of action between the parties before a court in a Convention territory".

I suppose that means something to someone.

I`ll take the forms back on Monday when I go to town to pay in my refunded charges from Paragon.

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Are you in England and did you address the claim to the bank's Scottish address?

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Did you open your account in England? If so then you should have addressed the claim to the branch in england and there would have been no problem.

 

What is the situation now?

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I opened the account in England through a London mortgage broker.I can`t remember which broker as it was in 1998,but I`ve probably got the papers at home somewhere.

At present,I have the forms back from the court for me to amend and re-submit.

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Address it to your branch in England. Why didn't you do that in the first place?

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Sorry to be so dim.This is for a mortgage with the BOS.I do not have a bank account with the BOS and never have,so which branch would you like me to send this claim to.They are not exactly thick on the ground in East Anglia.

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My fault. however, what I am trying to do is to put beyond doubt that the claim is an English claim and is to be dealt with in the English courts.

You took out the mortgage in England.

I would like it far more if you could merely have the claim served on some English office.

 

Surely the BOS are registered in England as well.

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I`m sure you are right and I see your point about having this dealt with in an English court.So far,I`ve no luck on google trying to find where BOS are registered in England.I`ll keep trying.

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Well how did you apply for the mortgage?

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Why don't you telephone the BOS mortgage division and ask them if they have any English Offices. They will ask yo what for. Tell them that you want to buy one of their highly recommended mortgage products.

I expect that you will get an address. If it is some larger office, make sure that you get th name of a department and a name of a suitable recipient.

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They do have London offices exclusively for Bank of Scotland. I got this one from the Web:

 

London West End

Bank of Scotland

St. James' Gate

14-16 Cockspur Street

London

SW1Y 5BL

020 7331 8777

 

 

They also have their London HQ in the City but I can't remember where it is. I had to visit there once because Halifax couldn't accept cheque deposits into a BOS business account! If the above isn't enough I'll try to track it down.

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We are very quickly discovering that Seminole is the mother and the father and the fountain of all knowledge!! Believe it.

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