2nd Contact

[Beaker_smiles]

From what I've read in the FAQ's, at this stage you ask just for the money shAbbey have deducted unfairly - including interest deductions if they are for unauthorised overdrafts caused by the deductions (although there is some debate about claiming the interest charged, it appears to be personal preference).

 

The 8% interest calculated on the spreadsheet is only added if you have to escalate your claim to court proceedings.

[Beaker_smiles]

Reading your thread, it looks like you are still at the first stage, the DPA request. If you haven't received your account data back from shABBEY, then write them a second letter, asking for the information immediately, and tell them you will refer them to the Information Commissioner if you haven't received it within 7 days.

 

If you get your account statements through, work out what you are owed and send the 1st letter before action from the templates section (excluding the 8%, that bit comes later)

 

If you don't get the information, then write a complaint to the IC (I'm not sure if there is a template or not) informing him of Abbey's non-compliance with a DPA, and you can also start a small claims action to get hold of the data. More information is available in the FAQ's section.