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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Amercian Express Issue - Not Charges


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I recieved all copy statements today, added charges up £190, thats now in progess.

 

However, I also noticed something else which has annoyed me.

 

About 3 years ago I had a business selling stuff on eBay, computer stuff, mainly components memory, CPU's etc.

 

At that time being a new start business I couldn't get a business credit card, so I was using personal ones for purchases then just drawing a cheque back from the business to balance it.

 

Around Christmas time I noticed someone selling xboxes on another auction site, they were cheap I figured I could double my money on eBay with them, the feedback was okay, I took the risk and bought 3 for £300 + shipping. American Express via Paypal, very naive I know but we learn.

 

Anyway you probably know the story, the user account/feedback had been bought and it was just a [problem]. Contacted Paypal, they said they couldn't do anything as there was no money left in the sellers account to refund. Lost my money.

 

I phoned the police in Durham, where this seller allegedly was. Police very helpful knew straight away when I mentioned the name the copper said, go on mate how much has she done you for?

 

We got onto how I paid for them, American Express - he said phone them now and tell them whats happened. Theres a good chance they will just reimburse you.

 

Phoned them, someone from that department will call you back

Phoned them, we are dealing with it, someone from that department will call you back.

Phoned them, yes we have investigated and the money will be credited to your account.

 

Phoned the copper back he said, glad you got the refund however it means now that no crime has been comitted against you so I can't do anything ! ??

 

Soon after that I got a settlement figure and paid the card up, never checked if they had indeed credited this money. I know now they didn't

 

Can I pursue this? I'm waiting for the full subject access request as i'm hoping it will contain details of the telephone conversations mentioned above.

 

Any other advice?

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Guest Lueeze

I would presue it with a vengence!

 

They must have records of you calling!

 

If you know the dates then thats great!

 

Good Luck

 

Lou x

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  • 1 month later...

Taking Lueeze's advice one step further - why don't you demand your records under the DPA?

 

It would be worth paying the statutory maximum fee to see the remarks they have made on your records. Then you will have proof that they said they were going to refund you.

 

Please see the Library for template letter.

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Thanks, I am on with this matter at the moment.

 

Basically I have a non-compliance issue with my DPA request, They have responded with a silly form to fill in, and they have credited the £10 fee to my card account (which has been closed for two years so I now have a credit balance of £10)

 

I'm planning an action to force compliance so I can get the information, i.e. telephone conversations etc.

 

As an aside they have paid the £160 I was claiming for late payment charges.

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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  • 12 years later...

This topic was closed on 09 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

First Direct, £4031 Recovered

Halifax, £953 Recovered

MBNA Credit Card, £120 Recovered

American Express, £160 Recovered

Coming Soon......

Blackpool Council, £190 in unlawful parking tickets

Carstoppers. £50 from the cowboy clampers

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Share on other sites

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Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

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