A New Low.... Please read

[steve5080]

My daughter has just received the follow reply:-

 

We explain all of our teams & contitions including our fees and charge etc. etc blah blah blah

However, having reviewed your case and as a gesture of goodwill and without admission of liability or error, in this instance we are prepared to offer the amount of £38.00 paid direct to your account.

To accept this offer in full and final settlement of your complaint please let me know by completing the attached form and returning it to us in the reply paid envelope proided. If you would like to discuss this offer please contact the number quoted above.

Any charges that properly accrue in the future will be applied to your account in line with our published tariff and in accordance with your agreement with the bank. Should you be unwilling to accept any such charges, then we may need to consider if we are prepared to continue to provide you with your existing banking facilities. Instead we may offer you a simple account that does not offer borrowing facilities or other services that can result in charges.

I trust that is will resolve your complaint.................

 

I am inclind to suggest that she writes accepting the payment, but state that she cannot accept the further aplication of unlawfull charges as neither she nor anyone else can sign away their lawfull rights

 

Any comments please

[Guest NATTIE]

steve, the easiest thing to do is to cross out any clauses and send it back.

[steve5080]

My daughter has just found that she has been credited with £38.00, however she already been credited £19.50 by the lending centre and explained in her letter to Borehamwood that she was seeking the remaining £18.50. She is worried that if they realise she has been overpaid, they may think she is being dishonest. I doubt they would ever notice and she should look on it as compensation. Should she return the £19.50 to that nice Stuart Hickley explaining his error, or just accept it.

[Guest NATTIE]

Return it, never keep what is not rightfully hers. And never give the bank a legitimate reason to come after her.

[joneshousehold]

You only have a responsibility to point out the error not to actually repay it until requested. Your daughter should write telling them of the mistake and asking for instructions on how to repay. If the bank reply then follow the instructions after a suitable delay if you so wish.