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      We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Parcel delivery insurance is prohibited under section 57 – Consumer Rights Act – Read about It Here and in The Times.

very small claim

sanderseagle

By sanderseagle
in Alliance & Leicester

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sanderseagle

sanderseagle

Posted
Posted

Hi i have just had a charge for £34 for a failed cheque and wonder if its worth sending out a prlim letter or maybe an email to get it back? if so what could i word in an email?

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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grog28

grog28

Posted
Posted

Just try ringing them first, often if you lay it on thick and it is the first charge they will refund it.

A&L S.A.R - (Subject Access Request) sent 6/10/06

Chq cashed 18/10

STATEMENTS arrived 27/11/06

Prelim letter sent 29/11/06 £461

 

Capital One X 2 S.A.R - (Subject Access Request) sent 12/10/06

Cheques cashed 28/11

Prelim sent 29/11 £276

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ampersand

ampersand

Posted
Posted
Just try ringing them first, often if you lay it on thick and it is the first charge they will refund it.

 

 

They are more likely to try and get away with giving you just half back. INSIST ON THE FULL AMOUNT - courteously of course -with a careful mention of 'a Consumer Action Group which is helping me.'

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sanderseagle

sanderseagle

Posted
  • Author
Posted

thanks guys,

i did phone,but i completly fumbled and stuttered

i did ask for a refund but she kept quoting terms and conditions,even though i said that it doesnt cost them that much to reject a cheque, i just wasnt forceful enough.

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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tonyevic

tonyevic

Posted
Posted

Hi

Dont be put off by the A&L or the fact its only £34.

 

I found the A&L very obstructive and all pleas of common sense and deceny fell on deaf ears.

They were not interested and would only quote 'terms and conditons'.

When I threatened to take this further (they flagged this on the account) they insisted I listened to their terms and conditions and that their charges were fair and competitive.

 

They finally agreed to refund one charge only of the four (£100 in total which stemmed from being £16 OD)

 

DONT WASTE YOUR TIME PHONING THEM ANYMORE

(I have instigated court action against them for £75+costs+interest)

 

You will need to open another account because its a good chance that if you pursue the forrmal route they will close your account

 

Send a preliminary letter requesting payment IN FULL from the templates library

 

Follow the guides in the CAG

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sanderseagle

sanderseagle

Posted
  • Author
Posted

thanks for the reply,trouble is, this is a new account i set up as a parachute because i've successfully claimed against the Abbey,so i dont want to move banks again. 'spose they've won?

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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tonyevic

tonyevic

Posted
Posted

Hi

 

my advice is no matter how painful it is to move banks again..DO IT..

 

My experience of A&L cannot be described in words here, I have nothing but contempt for them.

See thread

My wife v A&L

 

http://www.consumeractiongroup.co.uk/forum/alliance-leicester/48041-my-wife-l.html?highlight=tonyevic

 

Regards

 

Tony

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