Evri “loses” c.£15k of goods

[Big L]

Shipped 30th December
 

Paco Robanne Lade Million x 8 
Issey Miyake Pour Homme x 3

Maison Margiela Replica Lazy Sunday x 2

Marc Jacobs EDT x 10

Versace 200ml Spray x 8 

 

Total Value £1,685.05

[Big L]

What do you mean when does it expire? I have only send the draft to you so far. 

 

No I havent registered with moneyclaim, will do it today.

[Big L]

Thanks for the response. I didnt add the bit in red, think it must have been dx100uk.

 

Do you think we would be better off going for the £485 one or is that too low? If they pay out on that one then just work our way up the list?

 

Where do I send the letter of claim to? 

[Big L]

Ok ill go with the £900 one then - a nice amount to get back if successful. 

 

Do you think I should send the letter of claim then? Is it by post? If so, ill send it by signed for post. 

 

The address on the website is EVRi Parcelnet Limited, Capitol House, 1 Capitol Close, Morley, Leeds, LS27 0WH

[Big L]

Yes letter of claim has been sent and should be received tomorrow. Also sent via email. 

 

The final draft was the same as the one above but without your red bit. 

 

What's your thinking about doing another one right away? Should we wait to see what happens with this one or is it best to send another right away?

[Big L]

You know more than me about all of this so I am happy to be guided by what you think best. 

[Big L]

 

Dear Sir/Madam,

 

 

 Letter of Claim -  Parcel Reference: xxxxxxxxxxx

 

On (insert date) I used your service via SendCloud to send a parcel with the above reference number.

 

The parcel never arrived at the location and I have been informed by your support team that it made it to your depot but then never made it out to a courier.

 

The shipping was purchased via the 3^rd party SendCloud but I am pursuing yourselves as I am entitled to do under the Contract (Right of Third Parties) Act 1999.

 

The values of the items to me were xxxx. These items were being sold once they arrived at the final location but I am only claiming for the loss of the cost of goods.

 

I have spoken with your customer services team to try and resolve this but have been unable to. On one telephone call, your agent asked me which depot the boxes went to as they know in certain areas that the boxes are more likely to go missing. This box was a large box so it is unlikely to go ‘missing’ and if it was, then it would be easily found within your warehouse. Your agents have since confirmed that the box was no longer in your warehouse and is declared missing.

 

You have so far declined to reimburse me and I am therefore informing you that I propose to begin a county court claim against you within 14 days of this letter. I will not begin this process if you reimburse me for the lost box before that date.

 

Yours faithfully,

 

XXXX

[Big L]

It was box 6. I’m keeping good records of everything.

[Big L]

Yep, good idea. 

 

I had a bounce back from the customer services email that i sent the letter of claim to. They told me I need to speak to the chatbot on their website. Its the same email address they were emailing me on before about the boxes so I will just assume they have received it.

[Big L]

No reply and today is the 14th day. Time to submit the claim?

[Big L]

Fair point, was just expecting a reply from them so was wondering if I needed to give them time due to bank holiday.

 

Will get on it 

[Big L]

Any advice on this is appreciated..

 

The claimant used the defendant's service to deliver numerous items in one parcel, valued at £900.85 to a UK address. Reference number XXXXXXX. Defendant breached the contract by losing the items and refused to compensate the claimant without reason other than "its lost". The shipping was purchased via the 3rd party SendCloud but the claimant is pursuing the defendant as entitles to do so under the Contract (right of third parties) Act 1999. The claimant seeks £900.85 + interest pursuant to section 69 County Courts act 1984. 

 

Also, is there any easy way to copy and paste into this text box? I just had to type that out!

[Big L]

I tried to copy it over from word but it didn’t work, just kept telling me what attachments I could add 

[Big L]

Not as an itemised list but they were told

over the phone when I spoke to the ceo complaints team that they were perfumes 

[Big L]

What do you mean dealt with? 
 

we have spoken about this before and the items were declared when booking via send cloud 

[Big L]

Thanks, send the letter with the contents today.

[Big L]

Im thinking we do box number 5 which is valued at £495.60. Get the smallest one in and then once we progress these, start putting the bigger ones through. 

 

Thoughts? 

[Big L]

MoneyClaim submitted today and the next letter will be sent tomorrow as below 

 

On 30th November 2022 I used your service via SendCloud to send a parcel with the above reference number. 

 

The parcel never arrived at the location and I have been informed by your support team that it made it to your depot but then never made it out to a courier.

The shipping was purchased via the 3rd party SendCloud but I am pursuing yourselves as I am entitled to do under the Contract (Right of Third Parties) Act 1999.

 

The values of the items to me were £495.60. These items were being sold once they arrived at the final location but I am only claiming for the loss of the cost of goods plus interest.

 

The items were as follows: 
Paco Rabanne 1 Million Gift Set V. for Men B    8
Moschino Fresh Couture Pink Eau de Toilette 100ml Spray     1
EMPORIO ARMANI Stronger With You Men Edt 30 ml     1
Calvin Klein Eau de Toilette Obsession Men 125 ml     1

 

I have spoken with your customer services team to try and resolve this but have been unable to. On one telephone call, your agent asked me which depot the boxes went to as they know in certain areas that the boxes are more likely to go missing. This box was a large box so it is unlikely to go ‘missing’ and if it was, then it would be easily found within your warehouse. Your agents have since confirmed that the box was no longer in your warehouse and is declared missing. 

 

You have so far declined to reimburse me and I am therefore informing you that I propose to begin a county court claim against you within 14 days of this letter. I will not begin this process if you reimburse me for the lost box before that date. 
 

[Big L]

Not an audio recording as she called me out of the blue so I wasn't ready for it  but I have a written note of what was said. 

[Big L]

Annoying I know! She called while I was at the gym.

 

Yeah it has her name 

[Big L]

The letter went yesterday - it was the same as the first one but just had the contents added. 

[Big L]

I received this last night. It refers to a tracking number that I don’t recognise. I have asked my warehouse if they know it. 
 

Thanks for getting in touch with us about parcel number xxxxxxxxxxxx
 
We're so sorry that despite an extensive investigation, we have not been able to locate your parcel.  We appreciate that this is not the outcome you were hoping for, however, we do offer cover to assist in this situation and we will happily support you through the process of making a claim.
 
During our claims process, if your parcel is located, we will endeavour to deliver this to your recipient as quickly as possible.
 
Should you wish to submit a claim, could please provide us with the following details:
 
Parcel contents
Packaging details
Selling price/value
A copy of the invoice provided by Amazon that details the value of the item(s) sold and the postage costs you were charged

Should your claim be accepted, we will require payment details in order to process a BACS payment. So that we can process this as quickly as possible, please can you also provide the following:
- your bank sort code
- your bank account number (the short one, not the long card number)
- your name as it appears on your bank card

We thank you for your time and patience on this matter and ask that you provide the required information within 14 days, so we can resolve this as quickly as possible for you. We aim to process all claims within 28 working days of receipt.

 

Non-Compensated & Prohibited Items

As a self-serve company, we do everything possible to encourage customers to check our lists of non-compensated and prohibited items and we try to make this easy and transparent so that customers understand from the outset what we can and can’t carry. Certain items such as liquids are on the prohibited list because they are more likely to become damaged than others and therefore require a specialist carrier.

 

Please note: should you choose to issue a refund before this claim is finalised then you must do so at your own risk. If the parcel is located it will be delivered to the intended recipient and the claim will be closed

 

Kind regards,

 

 

Evri Customer Services

 

[Big L]

Will do.

 

I’m unsure if it’s a standard paragraph as I haven’t had an email from them before. 
 

if that is there position do you think that changes anything? Given that the items were not damaged but lost.

[Big L]

The warehouse has come back to me and they have no record of the Evri reference number that was sent to me in the email. Perhaps Evri has confused my case with another? Do you think I should reply or leave it? 

[Big L]

Court letter received today...

It contained the "Acknowledgment of Service" and Evri intend to defend this claim. They have 28 days to file a defence. 

I have also submitted the MoneyClaim for the 2nd box today.