Stratstone - Issues with in car electronics linking to phone since taking delivery

[BankFodder]

I understand from your post that you have had the car less than 6 months .

 

If a defect manifests itself within the first 6 months, then you have the right to insist on a repair after which you are entitled to reject the vehicle .

 

You should assert your right by writing to the dealer and explaining to them that they have a single opportunity to complete the repair otherwise you are rejecting the vehicle and you want a full refund including all costs incurred so far .

 

Even if this is not the path that you eventually take, you should certainly cover yourself by sending the letter immediately.

First class recorded delivery and also by email.

 

 

 

 

 

You say that you saved up for the vehicle. Did you pay for it by cash ?

 

What is the name of the dealer?

 

[BankFodder]

So this is financed on a consumer credit act agreement loan – or is it on hire purchase?

What you want to do? Do you want to get rid of the car? Or do you want to continue with it and get it fixed.

[BankFodder]

Thanks for letting us know – and as my site team colleague above has said, it would be useful to know the story at the end.



 

[BankFodder]

I will have to reflect on this but I certainly think that you should write to the original dealer and tell them that the car is now being examined and will be repaired by xxx The new people.

 

You are putting them on notice about this and if they have any objections then they should let you know within the next 5 days