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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Age difference between car registration date and it's VIN number - can i reject it?


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In Aug I purchased a second hand vehicle which was first registered on 1st March 2018 from a franchised dealership .  Due to some issues with the vehicle's windows which the dealership is currently resolving, I happened to check the VIN number and got a decoding of the VIN number. 

 

It now transpires that the vehicle is actually a 2017 model registered in 2018.  There are subtle differences between the 2017 and the 2018 especially cost.  On taking the Jeep to another franchised dealership for the same brand, it was mentioned in passing that there was a difference in that model which set alarm bells ringing.  This will affect the trade in price should I trade the vehicle in and the buyer checks the VIN number.  I probably would not have gone ahead with the purchase as there were other 2017 models advertised with a similar mileage available at the time and at a lower price.

 

The vehicle was advertised as a 2018 and I bought it on finance as a 2018 paying a deposit with a credit card.  Should the franchised dealership have advised me that the vehicle was a 2017 model registered in 2018?  surely the franchised dealership would have been aware of the year if they checked the VIN number? 

 

Although mechanically the vehicle is brilliant, runs well and is almost in showroom condition, I am now seriously considering rejecting the vehicle was more than likely all the windows and mirrors will need to be replaced plus the vehicle is actually a year older than it should be?  What are my options?  Thanks.

 

 

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  • dx100uk changed the title to Age difference between car registration date and it's VIN number - can i reject it?

Thanks.  I was not aware that the VIN could identify the vehicle as a 2017 until today.  Definitely sold to me as a 2018 model as it was advertise as such on Autotrader.  I am not sure if Autotrader can send me a copy of the ad?   I have now checked the Owner's manual and it states that the vehicle is a 2017 model.

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I found a the Autotrader advert;

 

Grand Cherokee

Registration xx18xxx

First Registration Month 2018-03

Odometer Reading Miles

35,849

Seller Type

TRADE

 

Upgrades - Nappa Leather - Morocco Black, 12 months warranty, Full service history, Excellent bodywork, Black Full leather interior - Excellent Condition, Tyre condition Excellent, Standard Features - 20in Alloy Wheels - Polished Aluminium and Technical Grey, Auto Dimming Rear View Mirror, Auto High Beam Headlamp Control, Chrome Side Roof Rails, Commandview Dual Panel Panoramic Sunroof, Cruise Control, ESC - Electronic Stability Control, Front Fog Lights, Headlamps - Automatic, Headlights - Washers, Heated Steering Wheel, LED Tail Lamps, ParkSense Front and Rear Park Assist with Rear Stop, ParkView Rear Back Up Camera, Power Tailgate, Rear Load-Levelling Suspension, Steering Column - Power Tilt and Telescope, Supplemental Front Seat Side Air Bags, Supplemental Side Air Bags, Supplemental Side Curtain Front-Rear Air Bags, Suspension - Quadra Lift Air, Suspension - Sports, Thatcham Security Equipment, Trailer Sway Damping - Control, Tyre Pressure Monitoring Display, UConnect Voice Command with Bluetooth, UConnect 8.4in Radio with Bluetooth - DAB - Voice Command and SmartTouch Navigation System, Wood-Leather Wrapped Steering Wheel. 5 seats, Metallic BLACK, 1 owner, £28,995.

 

I later did a check, foolishly after purchase, and there were 2 previous owners and I was the third.  They then admitted I was the third owner.  They do state n the advert that it is a 2018 registered model.  Also I was given the impression that the car had a Jeep brand warranty and not a third party warranty.  Only found this out when I tried to make a claim regarding the glass.

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Regarding the communication about warranty I specifically asked about warranty work being done by a Jeep dealer close to our residence and was told it would not be an issue if claim is approved.  I really thought it was a warranty backed by Jeep. 

Regarding me being third owner they stated that prior to the current owner before me there was only one owner. A play on words. Not a big deal in the scheme of things, but misleading.

Besides the reg issue and number of owners, there is a serious issue with the glass on the car and all windows will probably need to be replaced plus the mirrors.  That is in the processed of being actioned at present.

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