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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Letter from police received


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Police information on who is Registered Keeper comes from same source as the rest of us get it from, the DVLA database. The police of course can access more information than us as we can't access the name and address of the Registered Keeper. How they got the Registration Number will depend on what happened  at the time of the RTC - did police attend? Was it provided to police by someone else involved in the accident? Seen on ANPR/CCTV? etc.

 

Is the car number quoted by the police similar enough to the real number of your daughter's car that it could simply be a typing error?

 

Does she know where she was on the date of the RTC  quoted in the letter? Was she in her own car in the area where the RTC took place? If police letter isn't specific she can at least assume RTC was in Northumbria Police area. Is that where your daughter lives/works/travels?

 

As a preliminary you can use this gov.uk site to check both your daughter's actual car and the one  the police are quoting to make sure they are recorded as completely different vehicles.  Do the deatils of the car quoted by police ring any bells with your daughter?

 

Get vehicle information from DVLA - GOV.UK (www.gov.uk)

 

There are many ways in which an error like this could arise so it's all speculation at the moment.  Your daughter needs to wait until Monday and call Northumbria Police. You think it's genuine but best to be cautious just in case. Safest way is that your daughter calls the published phone number of Police on their website and asks to be connected to the writer of the letter. I'm sure she should be able to sort it out.

 

Come back here after she's spoken to them and update us.

 

 

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  • 2 weeks later...
11 hours ago, The GodMother said:

If someone is desperate enough they will put it back together.

 

Alarmist.

 

Only the most basic hand cranked shredder still shreds into long strips that you might be able to piece together. Pretty much every other shredder you can buy is cross-cut and there is no way that anyone could ever piece it together again, unless perhaps they can call on the resources of the Chinese Peoples Army to help them.

 

tbh this is bit of a red herring though. People wanting to steal information aren't that interested in stuff that only tells them your name and address because as others have said there are much easier ways of finding out who lives there.

 

On its own just the name and address is not that useful to fraudsters. They need to link it with other information, even something as simple as knowing your mobile number and email helps them a lot. It's personal financial information they are really hoping for - people who put stuff with their bank details in the bin etc 

 

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56 minutes ago, The GodMother said:

Yes the police said burn it. Sounds mad l know but hey they know best.

 

Not "the police", just what one police employee said. The police forces themselves do not issue any guidance that says burn don't shred.

 

Anway, I'm not going to digress from the thread topic any further.

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