Communicating with agencies

[Bandy75]

Good morning,

 

I live in Asia. I have been communicating with Barclaycard over payment on my account for a while. They wrote to me in July to tell me they are transferring my account to 'Moorcroft'. Barclaycard have my overseas address as my last known address, not my UK address where I still own a property. 

 

A month later I received a letter forwarded to me from my UK address from Moorcroft.

 

I don't understand why Moorcroft would write to me at my UK address when Barclaycard have my overseas address as my last known address (I have letters from them at my overseas address to prove this.)

 

So, assuming that Moorcroft are up to something underhanded I sent them an email stating that I had received a letter from Barclaycard that an alleged debt had been passed to them, and to write to me at my home address in Asia as this is the only address I can receive correspondence and that Barclaycard have this address as my last known address.

 

Moorcroft are yet to respond, although I received an automated email when I sent it stating my email had been received.

 

Is there anyway to force their hand into acknowledging my communication with my current overseas address. I am suspicious that they will continue to write to the UK address and claim ignorance in the attempt of getting a CCJ in absence and a charge against my property.

 

Any advice on getting them to acknowledge my communication to them with my current overseas address or any other guidance would be appreciated.

 

Thank you

[unclebulgaria67]

Moorcroft are just chasing the debt on behalf of Barclaycard.    It appears Barclaycard have not passed on your foreign address to Moorcroft.  Moorcoft do not take any legal actions regarding debt.  It will be up to Barclaycard to take any action, as they still own the debt.

 

You could send a complaint to Barclaycard as you are still their customer.

[Bandy75]

Ok thank you very much. By coincidence Moorcroft wrote to me by email yesterday asking me to confirm my name, date of birth and the address they have on their records. I Replied telling them they already know my name and that I can't tell them what address they have on file as I don't have access to their system. I attached a current utility bill with my current overseas address and informed them they can only write to me at this address. Hopefully that will be enough.

Thank you

[AndyOrch]

Quote

. I Replied telling them they already know my name and that I can't tell them what address they have on file as I don't have access to their system