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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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EPS ANPR PCN - 10 mins stop - no permit - Daventry Road Coventry CV3 5HF


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  • dx100uk changed the title to EPC ANPR PCN - 10 mins stop - no permit - Daventry Road Coventry CV3 5HF

Well, where to start?

 

The government's Code of Practice allows you five minutes to read the signs and ten minutes to leave the area, and you were within that time.

 

Even their horrible trade association allows "sufficient" time to read the signs (let's be silly for a moment and say that's a minute) and ten minutes to leave the area, so you're fine there too.

 

The government CoP also says that when a PPC takes over an area then they should put special signs up for a period so regular users aren't caught out, and you can be sure they haven't done that.

 

You mention their tiny signs.

 

And so on and so on.  You won't be paying a penny.

 

Ignore their stupid threats - but come back here if they formally threaten court with a Letter Before Claim/Letter Before Action.

 

Is this place local to you?  Would it be possible to go back and get photos of their rubbish signage?

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  • dx100uk changed the title to EPS ANPR PCN - 10 mins stop - no permit - Daventry Road Coventry CV3 5HF
6 minutes ago, 007 said:

After a closer look at the pictures the time on the top one is actually 11.10.56( in the picture )

Well spotted!

 

What time is on the photos in the second picture?  The quality isn't good enough to be able to zoom in at this end.

We could do with some help from you.

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Great detective work!

 

So in reality you stayed 2:15.

 

The government code of practice lays down an obligatory 5-minute consideration period and the industry has traditionally had a 10-minute grace period.  So they've deliberately lied on the PCN to take you over the 10 minutes and hoped you wouldn't notice (I for one didn't notice, glad you're more eagle eyed!)

 

Will they take you to court?  Well if they think you're a mug with respect for their systems and/or someone terrified of court, then yes.

 

What the forum recommends is to ignore all their initial communications but if they formally threaten court with a Letter of Claim to reply showing you've sussed their sordid little scheme and would enjoy giving them the thrashing of their lives in court.  They then generally crawl back under their stone (although there are no guarantees).

 

If someone in the area could get you photos of their rubbish signage that would also be great extra ammo to sink them.

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Well done on the photos.

 

Keep a list of the signs and when they were put up, because if this does end up in court you can be sure they will lie and say all the signs were there at the start.

 

The government Code of Practice (section 3.4) states -


Where there is any material change to any pre-existing terms and conditions that would not be immediately apparent to a driver entering controlled land that is or has been open for public parking, the parking operator must place additional (temporary) notices at the site entrance for a period of not less than 4 months from the date of the change making it clear that new terms and conditions/charges apply, such that regular visitors who might be familiar with the old terms do
not inadvertently incur parking charges

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