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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Storm blew crate through car window


CrazeUK
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The answer in practice is probably very little.

 

The shopkeeper is not automatically responsible for something that that blows out of his shop premises or legally liable for the damage it causes. She would have to prove that the shopkeeper was negligent in the way he had stored the bread crate and that he should have reasonably foreseen that in windy weather it might blow out and damage cars parked the other side of the fence.  Only then might he be laible for the damage.

 

When the storm was as strong as it was last Friday it would be difficult (but not impossible) to prove the shopkeeper was negligent.

 

She should also bear in mind that even if she did prove he was negligent courts would not order him to pay the cost of replacing the car seat and the pram with new items. They would only order him to pay the second hand value. Car seats in particular have very little second hand value, second hand and charity shops normally won't take them.

 

Have a look and see what it costs to buy the same or similar car seat and pram of the same age and condition as the ones made unusuable by the broken glass. Your partner will need to know that if she wants to start a formal claim against him.

 

It may be so low as to be not worth suing the shopkeeper for, although if she did sue she'd also sue for the £100 windscreen excess.

 

You say the car insurer refused the claim as it wasn't accident related but that doesn't sound right. The car seat and pram have clearly been made unusable - ie, damaged - by an accident, by the crate smashing into the car. It's worth going back to them to argue the rejection. But first check if car seats and contents like a pram are insured under the policy. Not all motor polices cover them.

 

Incidentally, the shopkeeper has no legal duty to tell you who his insurer is. He was entitled to refuse your request for his insurance details. 

 

Is he a small shopkeeper running his own business? If yes then he might decide to settle if your partner sends him a formal of claim because otherwise he might have to shut his shop for the day to attend court. We can advise on the procedure if she wants to do that.

 

Keep the film safe. It will be vital evidence for any claim.

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I'm afraid I disagree that this could be brought as a "strict liability" claim against the shopkeeper using the rule the rule in Rylands v Fletcher.

 

I believe it would have to be a normal negligence claim. It won't be impossible to prove negligence by the shopkeeper although my personal view is it will be difficult given the circumstances of there having been the strongest winds for many years in Storm Eunice. Although in one way that would help you as the shopkeeper had plenty of warning to expect exceptional winds and you can argue that he should have taken extra care to tie down anything that could blow out of his yard. 

 

I dealt with insurance claims professionaly for many years before I retired and I have never seen a 'Rylands' v Fletcher' claim succeed in cases like this.

 

[For the legally minded on here,  the leading case law on this is the House of Lords decision in Transco v Stockport Metropolitan Borough Council [2003]) which said the rule Rylands and Fletcher could ony apply where the use of the land was "extraordinary and unusual" and that what the occupier brought on to the land presented an "exceptionally high risk of danger or mischief if there should be an escape". I cannot see how a case like this could meet those requirements, although I am not a lawyer.]

 

However @CrazeUKdon't get bogged down in legal theories here. Simply by submitting a formal letter of claim the shopkeeper might decide it's easier and cheaper to pay you without ever going to court. Going to court and dealing with all the paperwork will take up a lot of his time and if he's on his own he may not want that. 

 

That said though I think it more likely he will just pass your partner's letter of claim to his insurers and you will be in for a battle with them.

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